Hotel Houseperson (2 Day Shift, 2 Swing Shift) 022519

Title: Hotel Houseperson (2 Day Shift, 2 Swing Shift) 022519
Department: Carson - Housekeeping
Location: NV - Gold Dust West - Carson City
Employment Duration: Full time
Available Shift: Open
Pay Range:

Description

General Summary of Job Duties

The Hotel Houseperson provides GRA’s help as needed and/or assigned by cleaning Hotel rooms and common Hotel areas. Cleaning RV Park Laundry Room and Bathrooms as needed or as directed to, maintaining Housekeeping linen and/or storage rooms by stocking and organizing supplies and Linen. Job duties include but are not limited to shampooing carpets, moving furniture and/or any other cleaning task assigned.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • All Duties of a GRA if needed
  • Moping and cleaning all Hotel common areas including but not limited to vending machine areas, Hotel bathrooms, Hotel Lobby, etc.
  • Empty all trash including Hotel Front Desk and Human Resources
  • Completion of Houseperson Checklist on a daily basis
  • Cleaning RV Park Restrooms and Laundry areas
  • Assisting GRA’s
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on-time to all scheduled shifts and meetings is considered an essential function of the job.
  • Other duties as assigned.

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

 

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

 


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