Barista

Title: Barista
Department: Lodge - Java & Creme
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Part time
Available Shift: Open
Pay Range: $10.50 - $12.68 + TIPS

Description

General Summary of Job Duties

To serve the Casino guest and employees in a timely manner with the FAST track theme as the primary goal.  Friendly, accountable service accomplished with team effort.

 

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Supporting crew positions, maintaining par levels with warehouse requisitions, Verify all register procedures, communicating with crew and supervisors.
  • Make and present an appealing Gelato product in a short period of time while entertaining the Casino guest.
  • Making of Espresso, Cappuccino, Mocha and other coffee drinks. Stocking and rotating product.
  • Working with a touch screen computer, Espresso machine, Coffee machine and other equipment. Must have legible writing skills and be knowledgeable in money handling. 
  • Hand or machine washes all equipment, pots, pans, etc.  Clean all machines used in Java-n-Crème’s.  Must remove trash. 
  • Must display teamwork and be acceptable to learning work all stations.
  • Other related duties including but not limited to complying with the following;  Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

  • FRIENDLINESS
    • Offer a warm greeting to everyone you encounter with a smile and eye contact.
    • Practice mutual respect by dealing honestly in all interactions.
    • Use genuine listening skills and offer sincere responses.
    • Promote positive interactions with both external and internal guests through sincere greeting and communications.
    • Be approachable, listen and lead by example.
  • ACCOUNTABILITY
    • Be proactive and positive.
    • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
    • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
    • Acquire knowledge, training and education. Communicate it to all employees.
  • SERVICE EXCELLENCE
    • Anticipate our guests’ needs before they ask.
    • Contribute ideas and solutions to improve customer service.
    • Escort our guests rather than point.
    • Take personal pride in the quality of your work.
    • Actively seek feedback from our guests concerning our service and atmosphere.
  • TEAM WORK
    • Share and explain information.
    • Great teams consist of great performers.
    • Create a culture of two-way communication with employees and guests.
    • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Ability to learn.
  • Must be 18 or older.
  • Basic Computer Skills
  • Food preparation experience helpful, but not required.

 


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