Information Technology Manager

Title: Information Technology Manager
Department: JEI Corporate - IT
Location: CO - Jacobs Entertainment, Inc. Corporate Office - Golden
Employment Duration: Full time
Available Shift:
Pay Range: $90,000-$120,000

Description

General Summary of Job Duties
This position is responsible for the success of multiple information technology functional areas. 

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Provides strategic and tactical planning, development, architectural design, evaluation, and coordination of information technology systems. 
  • Coordinates the integration of data, information, and communications systems and serves as the catalyst for new systems development. 
  • Provides management, direction and leadership in several functional IT areas such as applications development, computer operations, networking, technical support, or systems administration. 
  • Supports, administers, plans, and executes the IT Director department plans.
  • Manages IT teams providing application and process support for entire company.
  • Develops short and long-range plans covering the needs associated with delivery of IT infrastructure, operations, application and process support.
  • Administers allocation of resources within the company.
  • Participates in the development and maintenance of the Information Technology, strategic planes and internal operating processes, such as quality assurance and incident management.
  • Builds and maintains vendor relationships and manages the purchase of hardware and software products.
  • Ensures that company assets are maintained responsibly.
  • Works closely with the IT Managers that don’t report directly to the position.
  • Seeks and participates in development opportunities above and beyond training required by Jacobs Entertainment.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Supervises one or more IT managerial staff.
  • Encourages junior team members to take responsibility for their development within the company.
  • Conducts effective performance evaluations and mentors those with less experience.
  • Facilitates team meeting effectively.
  • Holds regular status meeting with the team.
  • Understands how to communicate difficult and or sensitive information tactfully.
  • Challenges other to develop as leaders while serving as a role model and mentor.
  • Motivates team to work together in the most efficient manner.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
FRIENDLINESS

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

ACCOUNTABILITY

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

TEAM WORK

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.


Skills, Education and Other Requirements

  • Must be fluent in English.
  • Four-year University or college degree and/or 10 years equivalent work experience to include practical IT progressive management experience.
  • Requires of the following certificates at least one:
  • Microsoft Certified  IT Professional (MCITP)
  • Cisco Certified Network Professional (CCNP)
  • Project Management Professional (PMP)
  • Ability to multitask in a demanding environment.
  • Excellent organizational and communication skills.
  • Ability to read, analyze and interpret common scientific and technical journals.
  • Expert knowledge of networking and TCP/IP
  • Expert knowledge of Domain and Active Directory.
  • Expert knowledge of Email and Microsoft Exchange solutions.
  • Expert knowledge of Microsoft Server and desktop versions.
  • Expert knowledge of current industry hardware and software.
  • Expert knowledge of Cisco Routers and Switches.

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