Cabana Deli Attendant

Title: Cabana Deli Attendant
Department: Sands - Snack Bar
Location: NV - Sands Regency - Reno
Employment Duration: Full time
Available Shift: Swing
Pay Range:

Description

General Summary of Job Duties

Employee must be able take orders and deliver food in a timely manner.

      Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Greets customers seated in the assigned section.
  • Takes down the food and drink orders and inputs them in the computer to generate the order.
  • Prepares side orders of customers as the need arises.
  • Picks up the food orders from the kitchen and delivers them to the tables.
  • Assists and checks on the customers during the dining experience.
  • Makes drink refills as necessary.
  • Ensures that all phases of the meal are carried out appropriately and timely in accordance with the standards set by the department.
  • Removes all dirty dishes in a timely manner.
  • Responsible for the completion of all side work throughout shift.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:?

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Ability to follow written and oral instructions.
  • Communication skills that reflect a welcoming and friendly attitude towards all guests at all times.
  • Ability to function as part of a team.
  • Ability to remain calm and professional when under pressure.
  • Knowledge of  P.O.S. system helpful.
  • High School Diploma or Equivalent Work Experience.
  • 1-2 years of previous experience working in a large volume restaurant. 
  • Must be fluent in English and have good written an math skills

 

 


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