Casino Porter (Day Shift) 031219

Title: Casino Porter (Day Shift) 031219
Department: Carson - Clean Team
Location: NV - Gold Dust West - Carson City
Employment Duration: Full time
Available Shift: Day
Pay Range:

Description

General Summary of Job Duties

The Casino Porter is  member of the clean team/heavy duty cleaners and maintain the cleanliness of the casino structures’ interior and exterior areas.  Overall beautification of the property is the key element of a clean team member’s job.   We are highly committed to provide outstanding internal and external service to ensure a clean environment for our guests.

 

Essential Job Responsibilities and Duties

  •  Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  •  Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  •  Adhere to all appearance and uniform standards.
  •  Maintain an open line of communication with Management.
  •  Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  •  Ability to accept performance feedback in a professional manner.
  •  Regular attendance to all scheduled shifts is considered an essential function of the job.
  •  Arriving on-time for all scheduled shifts is considered an essential function of the job.
  •  Smiles, makes eye contact and greets all guests and fellow employees.
  •  Does not cluster with co-workers while working.
  •  Employee is courteous and helpful, answering questions and giving general directions as needed. If asked aquestion that he/she cannot answer, a supervisor is contacted to assist guest.
  •  Adhere to their schedule by arriving to work on time and being responsible for working all scheduled shifts.
  •  In full, clean and pressed uniform with their nametag clearly visible.
  •  Vacuums, mops, empties trash.  Removes dirty ashtrays and glasses.  
  •  Uses caution signs when mopping, vacuuming or as needed.
  •  Responsible for maintaining clean and well stocked public and employee restrooms.
  •  Cleans, organizes and stocks all supply closets.
  •  Takes good care of all equipment and notifies supervisor of any broken equipment.
  •  Responds to all radio calls and cleaning emergencies promptly.
  •  Floors are free of debris, water and grease.  Spills are cleaned up quickly.
  •  Boxes and trash are removed from walk areas in a timely manner.
  •  Utilizes “wet floor” signs anytime the floors are wet or when mopping.
  •  Wears protective equipment, such as gloves and masks, when using chemicals and cleaning.
  •  Reports suspicious activity to a Security Officer or Manager.
  •  Keeps all cleaning equipment and supplies out of guest areas.  Cleans around guest unobtrusively and politely.
  •  Has an eye for cleanliness – spots trash on the floor, dirty glasses, full trash cans.  Promptly cleans the area.
  •  Reports any safety hazards they observe during their shift and follows up to ensure the hazard has been fixed in a timely manner.
  •  Assist all departments in maintaining a clean, orderly and safe casino
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on-time to all scheduled shifts is considered an essential function of the job.
  • Other duties as assigned.

 General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

 

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

 


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