Breakfast Bar Host

Title: Breakfast Bar Host
Department: Elko - Hotel Front Desk
Location: NV - Gold Dust West - Elko
Employment Duration: Full time
Available Shift: Day
Pay Range:

Description

General Summary of Job Duties

The Hampton Breakfast Bar Host is responsible for welcoming all guests in a friendly authentic manner, and providing a consistent presentation of Hampton’s On the House® Breakfast.  The overall breakfast experience must be exemplary to each hotel guest.

 

Principle Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

  • Follow all food safety requirements, local health department requirements and Hampton standard food handling and storage techniques.Whichever standard is higher takes precedence.

  • Practice the highest standards of personal hygiene.

  • Maintain food-safe breakfast preparation and service areas.

  • Follow all Zone Plan-o-Grams for required equipment and placement.

  • Analyze and order food and supplies to maintain appropriate levels with minimalized food waste.

  • Provide a high-quality selection of food by ordering items using the Hampton Approved Products List.

  • Learn the color coding guides of all six zones to maintain consistency - Hot, Cold, Baked, Fresh, Juice and Coffee.

  • Maintain the Perfect Mix Coffee Serving Table in the lobby during shift.

  • Prepare Hampton’s On the Run® Breakfast Bags based on occupancy.

  • Keep breakfast bar area clean and organized.

  • Keep all work areas clean, stocked, and organized including: food prep, pantry, and storage areas.

  • Follow all OSHA regulations and Company policies and procedures to ensure a safe work environment.
  • Adhere to all Hampton appearance and uniform standards.

  • Follow lost and found guidelines: Any items found in guest rooms, lobby, corridor, or in the back of the house are to be returned to the front desk.

  • Take care of hotel property: avoid scraping walls when pushing carts through hallways, slamming of doors, and other movements that may cause property damage.

  • Communicate with all hotel team members to keep daily operations running efficiently.

  • Follow all policies and procedures for guest, employee and hotel safety.

  • Stay current with all Hampton brand training programs.

  • Comply with all Hampton brand standards.

  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.

  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

  • Ability to accept performance feedback in a professional manner.

  • Regular attendance to all scheduled shifts is considered an essential function of the job.

  • Arriving on-time for all scheduled shifts is considered an essential function of the job.

  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work
Share and explain information.

  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • High School Diploma or equivalent preferred but not required.
  • Attention to detail
  • Ability to read, analyze and interpret OSHA required Safety Data Sheets (SDS).
  • Handle and manage stress appropriately.
  • Maintain a positive outgoing attitude.
  • Maintain high standards of personal appearance and grooming in compliance with Hampton brand standards.

 


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