Vault Supervisor

Title: Vault Supervisor
Department: Cash Magic - Royal Flush - Casino
Location: LA - Cash Magic Royal Flush
Employment Duration: Full time
Available Shift: Open
Pay Range:

Description

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Responsible for conducting routine machine drops in an efficient manner, according to company policies and procedures
  • Responsible for balancing the vault daily
  • Verifies Casino Associate paperwork daily and reports any errors to the Assistant General Manager/General Manager immediately.
  • Responsible for inventory of and ordering supplies for the bar.
  • Orders change from bank when necessary.
  • Assists the AGM with casino drops and reviews for accuracy.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

 

Skills, Education and Other Requirements

  • One year certificate from college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.
  • Ability to maintain effective working relationships with staff.
  • Demonstrate the ability to counsel and develop subordinates in a fair, equal, and favorable work environment.
  • Ability to perform basic math and calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and gross profit margins.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and produce manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Must be designated Representative and certified on all video poker machines.

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