Key Person

Title: Key Person
Department: Reno - Slot Department
Location: NV - Gold Dust West - Reno
Employment Duration: Full time
Available Shift: Swing
Pay Range:

Description

General Summary of Job Duties

Key people provide upbeat, positive customer service to guests.  They possess the ability to get along well with people in a busy and sometimes diverse environment.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • A Casino floor support staff position.  Contributes to the overall atmosphere and appearance of the casino by assisting other floor departments as needed.
  • Assists and/or performs jackpot payoffs, change, e-Cash downloads and machine malfunctions as needed.
  • Provides guests with monthly promotional information.
  • Attempts to sign up non-carded guests by marketing the benefits of being a Gold Rewards Club member.
  • Adheres to all Nevada Gaming regulations.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

  • FRIENDLINESS
    • Offer a warm greeting to everyone you encounter with a smile and eye contact.
    • Practice mutual respect by dealing honestly in all interactions.
    • Use genuine listening skills and offer sincere responses.
    • Promote positive interactions with both external and internal guests through sincere greeting and communications.
    • Be approachable, listen and lead by example.
  • ACCOUNTABILITY
    • Be proactive and positive.
    • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
    • Manage staff effectively with timely reviews and address performance issues.
    • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
    • Acquire knowledge, training and education. Communicate it to all employees.
  • SERVICE EXCELLENCE
    • Anticipate our guests’ needs before they ask.
    • Contribute ideas and solutions to improve customer service.
    • Escort our guests rather than point.
    • Take personal pride in the quality of your work.
    • Actively seek feedback from our guests concerning our service and atmosphere.
  • TEAM WORK
    • Share and explain information.
    • Involve managers and employees in business development decisions and cost savings initiatives.
    • Great teams consist of great performers.
    • Create a culture of two-way communication with employees and guests.

 

Skills, Education and Other Requirements

  • High School Diploma or equivalent.
  • Must be literate and fluent in English.
  • Ability to accurately handle large sums of money.
  • Excellent oral and written communication skills required.
  • Ability to work with mathematical concepts.
  • Ability to problem solve.
  • Ability to remain calm and professional under varied situations.
     

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