Table Games Supervisor

Title: Table Games Supervisor
Department: Lodge - Table Games
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Full time
Available Shift: Open
Pay Range: $47,500 annual

Description

General Summary of Job Duties

Monitor and control an area of a table games pit consisting of one or more games to assure delivery of customer service according to Lodge/Gilpin standards, while maintaining the integrity and protection of the company assets. A Table Games Supervisor is responsible for having knowledge of the various policies and procedures required of the position.

 

Principle Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Sound technical understanding of table games.
  • Game protection/adherence to ICMPs and regulations.
  • Monitor adherence by all Table Games personnel to company policies, procedures and standards, and/or compliance to all applicable government regulations.
  • Player development, rating, and tracking
  • Maintain superior customer service to all internal and external customers.
  • Manage dealer rotations and daily scheduling.
  • Maintain supplies in pit.
  • Generate and maintain all pit administration functions.
  • Behave as a positive role model and maintain a dependable work attendance record with extremely infrequent absences and/or lateness.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with management.
  • Maintain a positive and professional demeanor during all interactions with guests, fellow employees and vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance to all scheduled shifts is considered an essential function of the job.
  • Arriving on time for all scheduled shifts is considered an essential function of the job.
  • Other duties as assigned.

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greetings and communications.
  • Be approachable, listen and lead by example.

ACCOUNTABILITY

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

TEAM WORK

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other. 

 

Skills, Education and Other Requirements

  • Intermediate English reading and writing skills.
  • Ability to follow written and oral instructions.
  • Communication skills that contribute to smooth working relationships with co-workers.
  • One year of Duel Rate Table Game experience.
  • Must have a valid Colorado Gaming License.
  • Ability to remain calm and professional when under pressure.
  • Must be able to supervisor all table game variations.
  • Knowledge of Colorado Gaming regulations.
  • Basic to intermediate computer skills.

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