White Buffalo Bartender/Server

Title: White Buffalo Bartender/Server
Department: Lodge - White Buffalo Grille
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Full time
Available Shift: Swing
Pay Range: $8.08/hr plus tips

Description

General Summary of Job Duties

Provide beverage service to our patrons at the bar top within the guidelines of the department service standards. Fill all beverage orders in a timely manner.

 

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to The Lodge Casino. Mission Statement and F.A.S.T. Track Values Statement.
  • Insure that the bar is fully stocked according to pars established.
  • Maintain a clean and presentable bar according to health department guidelines.
  • Have all garnishes ready for cocktails.
  • Adheres to all company and department policies and procedures.
  • Practice good customer relations.
  • Practice TIPS awareness in serving alcohol.
  • Regular, predictable attendance is an essential function of your job.
  • Be knowledgeable of the restaurant menu and the daily specials.
  • Assist the servers in delivering beverage and food to the tables.
  • Be knowledgeable of the wine list.
  • Other related duties including but not limited to complying with the following;  Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

ACCOUNTABILITY

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

TEAM WORK

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Must be able to read and understand English.
  • Must have basic Math skills.
  • Must have good verbal communication skills.
  • Must have good knowledge of cocktails and wine.
  • Must be able to take and fill orders of food and beverage.
  • High school diploma or Equivalent Work Experience.
  • 2 years of experience in an upscale lounge and food environment.
  • Extensive experience in cocktail preparation in an upscale lounge and food environment

Salary Range:  $12.00/hr & 5.29/hr plus tips 


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