White Buffalo Bartender/Server

Title: White Buffalo Bartender/Server
Department: Lodge - White Buffalo Grille
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Full time
Available Shift: Swing
Pay Range: $8.08/hr plus tips


General Summary of Job Duties

Provide beverage service to our patrons at the bar top within the guidelines of the department service standards. Fill all beverage orders in a timely manner.


Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to The Lodge Casino. Mission Statement and F.A.S.T. Track Values Statement.
  • Insure that the bar is fully stocked according to pars established.
  • Maintain a clean and presentable bar according to health department guidelines.
  • Have all garnishes ready for cocktails.
  • Adheres to all company and department policies and procedures.
  • Practice good customer relations.
  • Practice TIPS awareness in serving alcohol.
  • Regular, predictable attendance is an essential function of your job.
  • Be knowledgeable of the restaurant menu and the daily specials.
  • Assist the servers in delivering beverage and food to the tables.
  • Be knowledgeable of the wine list.
  • Other related duties including but not limited to complying with the following;  Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.


General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:


  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.


  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.


  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.


  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Must be able to read and understand English.
  • Must have basic Math skills.
  • Must have good verbal communication skills.
  • Must have good knowledge of cocktails and wine.
  • Must be able to take and fill orders of food and beverage.
  • High school diploma or Equivalent Work Experience.
  • 2 years of experience in an upscale lounge and food environment.
  • Extensive experience in cocktail preparation in an upscale lounge and food environment

Salary Range:  $12.00/hr & 5.29/hr plus tips 

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