Casino Steward

Title: Casino Steward
Department: Lodge - Casino Housekeeping
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Full time
Available Shift: Grave
Pay Range: $12.00-$13.75/hr Based on Experience


General Summary of Job Duties

Casino Housekeepers/Stewards maintain the cleanliness of the Casino structures’ interior and exterior areas.  Overall beautification of the property is the key element of a housekeepers/stewards job.  Communication via radio with other casino staff is necessary as well as performing regular maintenance on housekeeping equipment.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to The Lodge Casino Mission Statement and F.A.S.T. Track Values Statement.
  • Wipe clean all slot machines and bases. 
  • Wipe clean all restroom and keep fixtures sanitized.
  • Dust window sills, pictures and fixtures and keep walls clean.
  • Sweep and mop tile floors and clean tables keeping them sanitized.
  • Discard all boxes and empty trash bins.
  • Wipe clean glass entry doors keeping area free of dirt and hand smudges.
  • Vacuum or sweep debris, trash and gum on carpets.
  • Polish woodwork and dust waterfall rock wall.
  • Spray silk flowers with cleaner and keep dust free.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

    • Offer a warm greeting to everyone you encounter with a smile and eye contact.
    • Practice mutual respect by dealing honestly in all interactions.
    • Use genuine listening skills and offer sincere responses.
    • Promote positive interactions with both external and internal guests through sincere greeting and communications.
    • Be approachable, listen and lead by example.
    • Be proactive and positive.
    • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
    • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
    • Acquire knowledge, training and education. Communicate it to all employees.
    • Anticipate our guests’ needs before they ask.
    • Contribute ideas and solutions to improve customer service.
    • Escort our guests rather than point.
    • Take personal pride in the quality of your work.
    • Actively seek feedback from our guests concerning our service and atmosphere.
    • Share and explain information.
    • Great teams consist of great performers.
    • Create a culture of two-way communication with employees and guests.
    • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • May be assigned special projects throughout the Casino as needed.
  • Able to learn the basics of fundamental cleaning equipment. (Buffer, extractor. etc…)
  • Knowledge of cleaning supplies and tools helpful.
  • High school diploma or Equivalent Work Experience.
  • None.  Will train the right candidate.


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