Casino Porter

Title: Casino Porter
Department: Carson - Clean Team
Location: NV - Gold Dust West - Carson City
Employment Duration: Full time
Available Shift: Open
Pay Range:

Description

General Summary of Job Duties

The clean team/heavy duty cleaners maintain the cleanliness of the casino structures’ interior and exterior areas.  Overall beautification of the property is the key element of a clean team member’s job.   We are highly committed to provide outstanding internal and external service to ensure a clean environment for our guests.

 

 

Principle Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T.

                   Track Values Statement.

  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the

                   willingness to learn and follow any policy or procedure that may be introduced in the future.

  • Adhere to all appearance and uniform standards.

  • Maintain an open line of communication with Management.

  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and

                   Vendors.

  • Ability to accept performance feedback in a professional manner.

  • Regular attendance to all scheduled shifts is considered an essential function of the job.

  • Arriving on-time for all scheduled shifts is considered an essential function of the job.

  •   Smiles, makes eye contact and greets all guests and fellow employees.
  •   Does not cluster with co-workers while working.
  •   Employee is courteous and helpful, answering questions and giving general directions as needed.  If asked a

               question that he/she cannot answer, a supervisor is contacted to assist guest.

  •   Adhere to their schedule by arriving to work on time and being responsible for working all scheduled shifts.
  •   In full, clean and pressed uniform with their nametag clearly visible.
  •   Vacuums, mops, empties trash.  Removes dirty ashtrays and glasses.  
  •   Uses caution signs when mopping, vacuuming or as needed.
  •   Responsible for maintaining clean and well stocked public and employee restrooms.
  •   Cleans, organizes and stocks all supply closets.
  •   Takes good care of all equipment and notifies supervisor of any broken equipment.
  •   Responds to all radio calls and cleaning emergencies promptly.
  •   Floors are free of debris, water and grease.  Spills are cleaned up quickly.
  •   Boxes and trash are removed from walk areas in a timely manner.
  •   Utilizes “wet floor” signs anytime the floors are wet or when mopping.
  •   Wears protective equipment, such as gloves and masks, when using chemicals and cleaning.
  •   Reports suspicious activity to a Security Officer or Manager.
  •   Keeps all cleaning equipment and supplies out of guest areas.  Cleans around guest unobtrusively and politely.
  •   Has an eye for cleanliness – spots trash on the floor, dirty glasses, full trash cans.  Promptly cleans the area.
  •   Reports any safety hazards they observe during their shift and follows up to ensure the hazard has been fixed in

               a timely manner.

  •   Assist all departments in maintaining a clean, orderly and safe casino
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

  • Adhere to all appearance and uniform standards.

  • Maintain an open line of communication with Management.

  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

  • Ability to accept performance feedback in a professional manner.

  • Regular attendance to all scheduled shifts is considered an essential function of the job.

  • Arriving on-time for all scheduled shifts is considered an essential function of the job.

  • Other duties as assigned.

     

                Heavy Duty Team Monthly Responsibilities;

  •   Responsible for all cleaning public carpet areas.
  • . Assist technicians when needed
  •   Assist Kitchen staff with dishes and trash as requested by MOD.
  •   Deep cleans all public area flooring.
  •   Snow removal from entrances.
  •   Cleans casino mirrors.
  •    Deep cleans bar floors
  •    Deep cleans banquet areas.
  •    Responsible for outside public areas with trash
  •    Responsible for maintaining dog park area.
  •    Cleans porte cashere.

  

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

  • < >

    Offer a warm greeting to everyone you encounter with a smile and eye contact.

  • Practice mutual respect by dealing honestly in all interactions.

  • Use genuine listening skills and offer sincere responses.

  • Promote positive interactions with both external and internal guests through sincere greeting and communications.

  • Be approachable, listen and lead by example.

  • < >

    Be proactive and positive.

  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.

  • Manager staff effectively with timely reviews and address performance issues.

  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.

  • Acquire knowledge, training and education. Communicate it to all employees.

  • SERVICE EXCELLENCE

    • Anticipate our guests’ needs before they ask.

    • Contribute ideas and solutions to improve customer service.

    • Escort out guests rather than point.

    • Take personal pride in the quality of your work.

    • Actively seek feedback from our guests concerning our service and atmosphere.

  • TEAM WORK

    • Share and explain information.

    • Involve managers and employees in business development decisions and cost savings initiatives.

    • Great teams consist of great performers.

    • Create a culture of two-way communication with employees and guests.

    • Be courteous, kind and patient with each other.


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