Cocktail Server

Title: Cocktail Server
Department: Lodge - Beverage
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Full time
Available Shift: Open
Pay Range: $8.08/hr plus tips


General Summary of Job Duties

Provide beverage service to our patrons on the casino floor within the guidelines of the department service standards.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to The Lodge Casino Mission Statement and F.A.S.T. Track Values Statement.
  •  Offering beverage to the patrons on the casino floor and picking up soiled dishes off the casino floor.
  • Ringing up the beverage orders and waiting for the order to be made.
  • Delivering the beverage to the patrons.
  • Checking, cleaning and stocking the beverage service stations.
  • Regular, predictable attendance is an essential function of your job.
  •  Adheres to all company and department policies and procedures.
  •  Assist the customers for any additional requests.
  •  Practice good customer relations.
  •  Expect to be present in all pre-shift meetings and be informed of all events in the department.
  •  Cooperate with all co-workers in all departments of the operation.
  •  Practice awareness in serving alcohol.
  • Report all intoxicated customers to the beverage supervisor.
  • Other related duties including but not limited to complying with the following;  Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

    • Offer a warm greeting to everyone you encounter with a smile and eye contact.
    • Practice mutual respect by dealing honestly in all interactions.
    • Use genuine listening skills and offer sincere responses.
    • Promote positive interactions with both external and internal guests through sincere greeting and communications.
    • Be approachable, listen and lead by example.
    • Be proactive and positive.
    • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
    • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
    • Acquire knowledge, training and education. Communicate it to all employees.
    • Anticipate our guests’ needs before they ask.
    • Contribute ideas and solutions to improve customer service.
    • Escort our guests rather than point.
    • Take personal pride in the quality of your work.
    • Actively seek feedback from our guests concerning our service and atmosphere.
    • Share and explain information.
    • Great teams consist of great performers.
    • Create a culture of two-way communication with employees and guests.
    • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Must be able to read English.
  • Must have basic math skills.  
  • Must have good verbal communication skills.
  • Able to work in high volume environment with fast pace.
  • Must be able to carry a cocktail tray full of drinks.
  • Must possess a valid Colorado Gaming License.
  • High School Diploma or Equivalent Work Experience.
  • Prefer 1 year of previous experience in bars, restaurant or clubs.
  •  Knowledge of liquor products and cocktails


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