HouseKeeper

Title: HouseKeeper
Department: Carson - Housekeeping
Location: NV - Gold Dust West - Carson City
Employment Duration: Full time
Available Shift: Day
Pay Range:

Description

General Summary of Job Duties

Guest Room Attendant cleans Hotel Rooms and Common Hotel areas while maintaining a clean and safe work environment.

 

Principle Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

  • Clean Guest rooms to the high level of standards that have been set by the Hotel

  • Clean all common areas of the Hotel to the high level of standards that have been set by the Hotel

  • Maintain a safe and clean Housekeeping Cart

  • Proper use of cleaning supplies and proper labeling of cleaning supplies being used

  • Clean RV Park Bathrooms and Laundry facilities if needed

  • All duties as a Houseperson if needed

  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future

  • Following proper Hotel procedures for lost and found items

  • Adhere to all appearance and uniform standards

  • Maintain an open line of communication with Management

  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

  • Ability to accept performance feedback in a professional manner

  • Regular attendance to all scheduled shifts is considered an essential function of the job

  • Arriving on-time for all scheduled shifts is considered an essential function of the job

  • Other duties as assigned

     

    General Job Responsibilities and Duties

    To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

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    Offer a warm greeting to everyone you encounter with a smile and eye contact.

  • Practice mutual respect by dealing honestly in all interactions.

  • Use genuine listening skills and offer sincere responses.

  • Promote positive interactions with both external and internal guests through sincere greeting and communications.

  • Be approachable, listen and lead by example.

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    Be proactive and positive.

  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.

  • Manager staff effectively with timely reviews and address performance issues.

  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.

  • Acquire knowledge, training and education. Communicate it to all employees.

  • SERVICE EXCELLENCE

    • Anticipate our guests’ needs before they ask.

    • Contribute ideas and solutions to improve customer service.

    • Escort out guests rather than point.

    • Take personal pride in the quality of your work.

    • Actively seek feedback from our guests concerning our service and atmosphere.

  • TEAM WORK

    • Share and explain information.

    • Involve managers and employees in business development decisions and cost savings initiatives.

    • Great teams consist of great performers.

    • Create a culture of two-way communication with employees and guests.

  • Be courteous, kind and patient with each other.

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