Deli Attendant

Title: Deli Attendant
Department: Lodge - Jake's Deli
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Full time
Available Shift: Grave
Pay Range: $12.50 + Tips + SPIF


General Summary of Job Duties

To serve the Casino guest and employees in a timely manner with the FAST track theme as the primary goal.  Friendly, accountable service accomplished with team effort.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to The Lodge and Gilpin Mission Statement and F.A.S.T. Track Values Statement.
  • Must display teamwork with all departments be motivated and display a friendly work environment at all times. Be courteous and considerate to guest and coworkers as well as helpful and patience. 
  • Be acceptable to learning and working all deli work stations as well as assisting coworkers in other deli work area’s 
  • Must be able to learn how and be able to operate and clean all deli equipment properly as required daily (knives, turbo chef oven, microwave ovens, steam tables, etc.)
  • Be able to constantly learn the proper prepping and preparing of all deli menu items and using required deli specifications of ingredient use, ingredient measures and proper plating.
  • Operate touch screen cash register and computer devices.
  • Have appropriate reading and writing skills.
  • Have knowledge in money handling to include being able to correctly complete all necessary departmental, company and division of gaming paperwork.
  • Knowledge of State of Colorado and company health and safety procedures for proper food handling. 
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

Work Approach General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

    • Offer a warm greeting to everyone you encounter with a smile and eye contact.
    • Practice mutual respect by dealing honestly in all interactions.
    • Use genuine listening skills and offer sincere responses.
    • Promote positive interactions with both external and internal guests through sincere greeting and communications.
    • Be approachable, listen and lead by example.
    • Be proactive and positive.
    • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
    • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
    • Acquire knowledge, training and education. Communicate it to all employees.
    • Anticipate our guests’ needs before they ask.
    • Contribute ideas and solutions to improve customer service.
    • Escort our guests rather than point.
    • Take personal pride in the quality of your work.
    • Actively seek feedback from our guests concerning our service and atmosphere.
    • Share and explain information.
    • Great teams consist of great performers.
    • Create a culture of two-way communication with employees and guests.
    • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Must be 18 or older.
  • Equivalent Work Experience preferred.
  • Food preparation experience helpful, but not required.



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