Security Relief Supervisor

Title: Security Relief Supervisor
Department: Carson - Security
Location: NV - Gold Dust West - Carson City
Employment Duration: Full time
Available Shift: Swing
Pay Range:

Description

General Summary of Job Duties

To supervisor the day to day functions of the assigned security shift and all facets pertaining when the Shift Supervisor and the Security Manager are unavailable. The basic function of a Security Lead Agent is the protection of our guest, employees and company property by observing, reporting and following through with established security/company policies and procedures. The Security Lead Agent is responsible for performing various tasks, which are set forth in the Security Departmental Policy Procedure Manual. A Security Lead Agent is responsible for performing customer service, which includes driving guests and employees as required, intervening in incidents of a potentially violent nature and possible combative situations.

 

Principle Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

  • To provide for the safety of guests, employees and other company assets.

  • The ability to stand and walk for extended periods.

  • The ability to display self-control when dealing with guests and employees.

  • The ability to be CPR, AED and Basic First Aid qualified within 6 months of hire.

  • The ability to read, write and speak in a concise and effective manner

  • The ability to follow instructions and report anything out of the ordinary.

  • The ability to work in a noisy and smoky environment.

  • The ability to keep company matters confidential at all times.

  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

  • Adhere to all appearance and uniform standards.

  • Maintain an open line of communication with Management.

  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

  • Ability to accept performance feedback in a professional manner.

  • Regular attendance to all scheduled shifts is considered an essential function of the job.

  • Arriving on-time for all scheduled shifts is considered an essential function of the job.

  • Other duties as assigned.

     

    General Job Responsibilities and Duties

    To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

  • < >

    Offer a warm greeting to everyone you encounter with a smile and eye contact.

  • Practice mutual respect by dealing honestly in all interactions.

  • Use genuine listening skills and offer sincere responses.

  • Promote positive interactions with both external and internal guests through sincere greeting and communications.

  • Be approachable, listen and lead by example.

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    Be proactive and positive.

  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.

  • Manager staff effectively with timely reviews and address performance issues.

  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.

  • Acquire knowledge, training and education. Communicate it to all employees.

  • SERVICE EXCELLENCE

    • Anticipate our guests’ needs before they ask.

    • Contribute ideas and solutions to improve customer service.

    • Escort out guests rather than point.

    • Take personal pride in the quality of your work.

    • Actively seek feedback from our guests concerning our service and atmosphere.

  • TEAM WORK

    • Share and explain information.

    • Involve managers and employees in business development decisions and cost savings initiatives.

    • Great teams consist of great performers.

    • Create a culture of two-way communication with employees and guests.

    • Be courteous, kind and patient with each other.


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