NOW Foods O/F Shipping Specialist-Amazon

Location: Distribution Center (Roselle, IL)
Department: OF - Stocking


Founded by Elwood Richard in 1968, NOW Foods has grown from a small, family operation to a highly-respected manufacturer of natural health products. Today, NOW Foods manufactures and distributes over 1,400 dietary supplements, natural foods, sports nutrition, and personal care products. NOW’s state of the art manufacturing facilities are GMP-certified, and our quality testing labs are among the best in the industry.  The company has over 1,500 employees and its products are sold in more than 60 countries. The company remains family-owned and committed to its original mission: to provide value in products and services that empower people to lead healthier lives.


NOW offers a competitive compensation structure and a comprehensive benefit package which includes medical, dental and vision plans from tier one companies, Paid Time Off, 401k match up to $6,500 per year, educational assistance and company-paid disability and life insurance.  NOW employees also enjoy a wide array of unique benefits such as company-paid profit sharing, quarterly bonuses, employee discount, wellness program, company-paid Teladoc and Rx’nGo, and much more!  Many of our benefits are 100% paid by NOW – this is why NOW Foods has been awarded as one of the “101 Best & Brightest Companies to Work for” in Chicago TWELVE years in a row, and on the National Level  SIX years in a row!


To learn more about NOW Foods, visit, like us on Facebook at, or follow us on Twitter at or on Instagram at



The O/F Shipping Specialist monitors the traffic/freight function to ensure customer service levels are met by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Compiles and maintains records of orders processed by the Traffic department. Inputs tracking information into the company ERP system.
  • Assures daily compliance to the ship schedule. Coordinates inbound and outbound shipments. Contacts carriers, sales reps, vendors, brokers, freight forwarders, etc. when needed.
  • Determine best solution for emergency pickups & deliveries while justifying the cost and ensuring that all customer specific requirements are met. Creates and maintains all shipping related documents. Helps guide other personnel in other departments to manage and analyze freight correctly.
  • Resolves errors and customer complaints and ensures corrective measures are put into place.
  • Analyzes and documents system process flow and recommends and develops better solutions to achieve process improvement, and expense reduction. Develops written procedures to document processes and to assist in training.
  • Performs basic computer applications skills utilizing main frame for item inquiry, order organizer, shipping transactions, invoicing, etc. to help finish processing the shipment.
  • Prepare and print shipping labels corresponding to shipping needs.
  • Process orders based on the buyer’s preferred shipping system (e.g. USPS, UPS, FedEx, etc.)
  • Maintain a clean and safe work area and update supplies as needed.
  • Upkeep and maintain process data entries for various logs i.e. International/Amazon/IHERB logs etc.
  • Responsible for timely shipment turns of both International and Domestic Shipments.
  • Reconcile staged shipments daily to ensure timely shipping.
  • Accesses customer portals on a routine basis to obtain a listing of shipping/shortage claims.
  • Enters a dispute into the customer’s portal to recover shipping/shortages claims.
  • Maintains department 6S programs utilizing the 6S Audit Form.
  • Ensure quality and dialogue between Customer Service, Sales and Shipping Team.
  • Multi-tasking and ability to meet deadlines.
  • Attends bi-weekly calls with the Amazon Vendor Efficiency team
  • Complies with Safety and CGMP requirements.



  • Supports a culture of safe production and operations; follows all safety rules and procedures.
  • Actively participates in the safety program by:
    • engaging in training activities to learn what constitutes a safety hazard;
    • reporting safety concerns to the supervisor, submitting safety suggestions, and correcting or reporting to the appropriate people when an employee sees a workplace health or safety hazard, until it is resolved.
  • Assists with communicating safety information to new employees.
  • Fulfills responsibilities as outlined in the company safety management plan.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.



  • High school diploma or general education degree (GED) with five years’ of related experience.
  • Prior experience in a food-related industry required.
  • Proficiency in Microsoft Word and Excel is required.
  • Prior ERP experience is preferred.
  • Must have knowledge and experience in CFR 49.



  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to effectively present information and respond to questions from employees in regards to operational procedures.
  • Effective verbal and written communication skills.
  • Should be able to adapt communication style to suit different audiences.
  • Team player in working with cross-functioning teams to drive continuous improvement initiatives with both internal & external customers.



Ability to do basic math functions such as add, subtract, multiply and divide as well as figure percentages.



  • Excellent organizational skills are required.
  • Ability to effectively multi-task is critical.
  • Must be flexible to understand and satisfy customer needs.
  • Ability to operate a forklift.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and/or sit; climb stairs; to reach with hands and arms; to use hands to handle or grasp controls of lift trucks; use feet to depress foot controls of lift trucks; and use a computer. The employee is occasionally required to access product on floor or low shelves; and to operate a hand truck or forklift with a 24 inch step. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

The employee must regularly lift, move (in some cases drag items), slide, raise and/or place:

  • Pallets weighing up to 55 lbs. from floor onto one side, move up to 10 feet and return to original position.
  • Up to 34 lb. box from shoulder level to 75 inches and then perform transfer of 15 lb. stacking from 6 inches to 60 inches.
  • Up to 75 lbs. from 5 inches off the ground up to 46 inches high and return to original position.
  • Hold and squeeze to 50 lbs. and then pull one end at a 32-36 inch table and wrap around a box and then unwrap.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate


It is the policy of NOW Foods to prohibit discrimination of any type, and to afford equal employment opportunities (EEO) to all employees and prospective employees, without regard to race, color, religion, gender, national origin, age, disability, sexual orientation or any other characteristic protected by law.

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