Receptionist Clerk

Competition #: 000060
The Position is: Temporary, Full-Time, Approximately 6 months
Hours of Work (shifts): Days



  • High School Diploma
  • Completion of a medical terminology course preferred
  • Medical Office Assistant Diploma/Certificate preferred
  • Keyboarding Skills
  • Familiar with Computers
  • 1-2 years’ experience as a receptionist, preferably in a fast-paced hospital or clinic setting
  • Excellent customer service and warm friendly telephone handling skills
  • Excellent interpersonal skills including clear/concise communication skills (verbal and listening)
  • Working knowledge of Microsoft Office suite and Word and E-mail
  • Ability to learn and apply computer software skills
  • Able to use a calculator
  • Demonstrated accuracy and attention to detail
  • Ability to multi-task and prioritize work and customers
  • Ability to work independently without supervision
  • Evidence of satisfactory attendance record
  • An employee’s disciplinary record will be reviewed as part of the assessment of qualifications
  • Ability to work in a manner that exemplifies the centre’s core values and helps patients get their life back
  • Should be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors



  • Greet patients/clients, enter patient/client data (EPR and CBI Software/billing system), collect payments and provide receipts
  • Schedule appointments, confirm new assessments and log attendance to minimize cancellations, no shows and vacancies
  • Receive requests for service for the fee-for-service stream and books appointments accordingly
  • Ensure all relevant third-party billing data is collected and entered into scheduling/billing system (e.g. Motor-Vehicle Accidents Benefits, WSIB information).
  • Answer and direct telephone calls and queries from patients/clients, referral sources and staff; ensure messages are returned within 24 hours
  • Print routing sheets and pull/prepare charts for the next day
  • File charts/reports/other correspondence
  • Prepare charts for new patients/clients
  • Cross check and total daily payments and prepare bank deposit, under the direction of Office Supervisor
  • Other Receptionist-Clerk duties, as assigned



At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand . We are dedicated to building a workforce that reflects the diversity of the community. Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at (416) 243-3600 extension 4633.

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