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Associate Account Coordinator

Location: Epsilon Dr. Pittsburgh, PA

Description

The Associate Account Coordinator will be responsible for supporting ZOLL’s efforts to fit/sell the LifeVest through receipt and processing of required documentation.  This role may act as a liaison between ZOLL and the Patient Service Representatives to insure the quality and accuracy of patient and order information. This will include communication and correspondence with the PSRs  regarding documentation retrieval and information verification on an as needed basis.  Also responsible for maintaining appropriate documentation and recordkeeping pertaining to the prescription for and installation of the LifeVest.  Maintains a high level of customer service and support to all individuals involved in the patient use of the LifeVest.  Provides support to the Account Coordinators and Managers in all activities as requested.

Essential Duties and Responsibilities:

  • The Associate Account Coordinator is an integral member of the Customer Support team and has primary responsibility for the preparation and process of incoming/outgoing documentation.
  • Triage incoming fax documents to insure timely delivery of accurate and complete documents to appropriate department/stakeholder
  • Process incoming documents such as patient agreements, medical orders, other documents, etc.
  • Enter Patient Services Representative invoices and other related documentation
  • Responsible for the complete and timely attachment of related documents in patient records
  • Route outgoing and incoming documentation to the appropriate areas
  • Answer incoming calls and redirect (when necessary) to appropriate department/employee
  • Work various shifts as needed
  • Perform other duties as assigned by Management
  • May be required to work a set number of predetermined holidays to insure proper patient care and a high level of customer service

Supervisory Responsibilities:  None.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Educations and/or Experience:

  • H.S. Diploma or equivalent required.  Superior communication and customer service skills, and ability to handle multiple tasks simultaneously under strict deadlines. 

Language Skills:  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems and make appropriate judgment calls to insure the correct outcome.

Computer Skills:  To perform this job successfully, an individual should be proficient in Microsoft Office Suite.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit, walk, talk and hear.  Employee may occasionally be required to lift and carry up to 25 pounds.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually quiet.

 

ZOLL is an Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

 

 

 

 

              





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