Position Description

Client Services Team Leader
Job Posting Location Santa Clara, CA
Job Code 4899
Weekly Schedule Monday - Friday, 8:00am - 5:00pm
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As a Team Leader, you will be responsible for leading a team of Client Service Partners, managing daily operations, providing written and verbal performance feedback, contribute to the hiring process and improve various processes as the team continues to grow. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Some of the things you will be doing:

  • Ensuring the highest levels of productivity, quality and fulfillment of the needs of CSC’s customers

  • Leading the strategic development of the existing client base by enhancing relationships at all levels within the client’s organizations

  • Directing and overseeing all aspects of an CSC’s customer service policies, objectives, and initiatives

  • Designing and implementing improved processes and operational policies

  • Responsibility for the full spectrum of employee management, development and training

  • Leading and driving change

  • Coordinating and assisting with large projects (brand launches, registry launches, vendor consolidations)

What technical skills, experience, and qualifications do you need?

  • 5 years of leadership experience, preferably working with large corporate clients

  • A proven history of successfully mentoring and developing employees

  • Ability to communicate effectively verbally and via email

  • Excellent change management skills

  • Ability to link day-to-day activities with overarching strategic goals

  • Strong computer skills (Cisco call center applications, Business Objects a plus)

  • Exceptional time management, problem solving and organizational skills

 

Why join us?

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

  • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 11 consecutive years.

  • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

  • Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

  • CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.

About us

CSC helps businesses thrive online. We help effectively manage, promote, and secure our clients’ valuable brand assets against the threats of the online world. Leading companies around the world choose us to be their trusted partner, including more than half of the Interbrand® 100 Best Global Brands. Leveraging state-of-the-art technology, Digital Brand Services delivers outstanding outcomes through our unique account management structure. With our expert, dedicated team, you’ll have a daily point of contact to ensure your brand has the strength it needs to succeed in the 21st century. We help consolidate and secure, monitor and enforce, then optimize and promote your brands in order to maximize your digital presence, secure your digital intellectual property, and reduce costs. CSC is an equal opportunity employer. 

 

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