The Software/Technical Consultant is tasked with providing client facing expertise around the installation, maintenance, utilization, and optimization for the entire suite of TCI products. This individual will be able to review client setup and processes and make both technical and application recommendations to maximize the value of the solutions to the client. Additionally, this individual will act as a liaison for the client in resolving technical and mapping complex design scenarios along with best practice recommendations.
The Software/Technical Consultant will have the primary responsibility to:
Experience and Skills:
Related experience working in corporate tax systems, preferably the TCI suite of products.
Proven ability to troubleshoot and maintain hardware related questions and concerns
Must have the ability to learn new software and systems quickly with that ability to handle multiple clients and projects.
Must be able to communicate and interact with clients, both internal and external, in a clear, concise, confident manner.
Excellent written and verbal communication skills, customer service skills, and the desire to work in a team environment while also functioning independently with minimal oversight.
Understand the different hardware set up specifications for the TCI products and be able to troubleshoot issues and communicate with client IT departments about their hardware needs and issues
Must be proficient (required) or knowledgeable (desired) in the following:
· NetSuite CRM or related system (desired)
· Microsoft Word (required)
· Microsoft Excel (required)
· Transact SQL and database experience (desired)
· Customer service orientation (required)
· Analytical problem-solving abilities (required)
Bachelor degree in Finance / Accounting (desired).
Relevant work experience can be submitted for educational requirements if expertise is commensurate with the skills sought for the position.
PMI PMP preferred or willingness to pursue certification
Up to 50%