Position Description

Customer Service Representative (Digital Brand Services)
Job Posting Location London, UK
Job Code 5082
Weekly Schedule Monday - Friday, 8:30am - 5:00pm or 9:00am - 5:30pm
Apply Now

Client Service Partner / Account Manager / Customer Service Specialist

As a Customer Service Specialist on our Digital Brand Services team, you will be providing outstanding customer service to clients, managing domain names, trademarks and brand protection business to secure and protect a portfolio of brands. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Some of the things you will be doing:

  • Building and maintaining client relationships by providing excellent customer service to both internal and external clients

  • Ability to be a self-starter and work in a fast paced environment

  • Providing service support for our international accounts (handling service issues, invoicing questions and research for individual client requests)

  • Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands

  • Taking and fulfilling orders, partnering with our clients to become their trusted advisor

  • Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings

  • Cooperatively work with global vendors to complete internal and external customer orders

  • Assisting Product Manager with brand launches, problem-solving, product development and troubleshooting

  • Understanding and communicating Industry changes and new product offerings

  • Research and analysis of customer data

  • Conducting online demonstrations for clients and sales staff

  • The ability to work in conjunction with international offices

What technical skills, experience, and qualifications do you need?

  • Experience in a similar customer service orientated role advantageous though not essential

  • Outstanding written and verbal communication skills

  • Strong Microsoft Office skills including MS Excel, Word and Outlook

  • Ability to work independently as well as a team orientated environment

  • Exceptional organisational skills with the ability to prioritise work unsupervised under pressure in a busy environment

  • Previous experience of producing quality results with a high attention to detail

  • Ability to be direct, open, and honest when dealing with customers and coworkers

  • Experience of working within a technology driven environment is a bonus

  • The right to work in the UK or ability to obtain the right to work

Benefits

  • Private Pension schemes

  • Medical & Dental Plan

  • Eye Care Vouchers

  • Group Income Protection + Life Insurance

  • 25 Days Holiday

  • Statutory Public Holidays

  • Success Sharing / Profit Sharing

  • Educational Assistance

  • Employee Referral Scheme

  • Shadow Plan

  • Medical/Dental/Life insurance--Spouse and dependent life

Why Join Us?

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

  • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 11 consecutive years.
  • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

About Us

CSC helps businesses thrive online. We help effectively manage, promote, and secure our clients’ valuable brand assets against the threats of the online world. Leading companies around the world choose us to be their trusted partner, including more than half of the Interbrand® 100 Best Global Brands. Leveraging state-of-the-art technology, Digital Brand Services delivers outstanding outcomes through our unique account management structure. With our expert, dedicated team, you’ll have a daily point of contact to ensure your brand has the strength it needs to succeed in the 21st century. We help consolidate and secure, monitor and enforce, then optimize and promote your brands in order to maximize your digital presence, secure your digital intellectual property, and reduce costs. CSC is an equal opportunity employer.