Customer Service Representative (Account Specialist)
People who work well together accomplish amazing things. We are a company of helpful people teaming up to make a difference in global business and our local communities.Passionate about service quality and devoted to continuous improvement, at CSC we make sure businesses across the globe are running smoothly and efficiently.
As a Customer Service Representative (Account Specialist) you will receive requests from customers via phone, e-mail, UD mail and Live Chat. These requests include but are not limited to website assistance, guidance concerning UCC Filing and Searching, Corporate Document Retrieval, Real Estate Recording as well as project management. Account Specialists are also responsible to follow-up with customers to inform them of the outcome of their request.
Many of our Customer Service representatives have previous experience in retail, hospitality, or restaurant service. People with experience in exceeding customer and client expectations in a call center also prefer our professional environment and the interesting work.
This position is full-time, five days a week/40 hours, Monday through Friday.
Some of the things you will be doing:
Providing excellent customer service to both internal and external clients
Responding promptly to customer inquiries over the phone or electronically
Directly responsible to organize the workflow to meet customers time frames and demands
Data entry of client information, electronic filing and retrieval of documents
Navigating quickly between multiple databases quickly and accurately
Ability to follow up and through with all customer interactions
Research and analysis of legal documents
Recommending process improvements where applicable
Maintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
Bachelor’s degree in business, marketing, law or related field, or if no degree, equivalent experience in a consultative customer service/administrative environment.
1 year of experience working in a customer service or administrative capacity
Energetic self-starter who thrives in a fast-paced, team oriented environment
The ability to multitask with a strong attention to detail and accuracy a must
Demonstrated ability to manage multiple projects simultaneously
Strong prioritization and time management skills as well as problem solving skills
Ability to work independently with a minimum amount of oversight
Strong computer skills with the ability to integrate information from multiple sources quickly and accurately
Excellent verbal and written communication skills
Why join us?
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 11 consecutive years.
We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.
CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.
CSC is the world’s leading provider of business, legal, financial, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the unwavering partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.