CSC Corptax® is a B2B technology company, transforming the business of corporate tax through innovative software solutions and business process expertise. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment. This integral role is based in Plano, TX.
The Technical Trainer is involved in all components of product training. The purpose of the training is to increase the users understanding and utilization of the Corptax products. The Technical Trainer will play an integral role in the development of training agendas, materials and software images as well as conducting training sessions. With the ultimate goal being to provide the best learning opportunities for product users, the Technical Trainer will be expected to:
Coordinate and conduct on-site, web-based, and classroom training sessions utilizing a wide variety of adult learning principles and techniques providing effective and quality training for both internal and external audiences
Understand the delivery methods, audience, user tasks and information needs; to translate and develop these needs into relevant training content, agendas and materials to maximize product adoption
Work with the various Corptax personnel to understand product enhancements and new products as well as client needs that need to be included in training programs as well as to identify and recommend improvements needed to existing programs and develops / updates course documentation accordingly
Assist the Corptax Education Services team with the training documentation and image maintenance to ensure that all products or other needed programs, data, returns and reports are successfully and timely installed and updated for upcoming training programs
Assists others with Corptax Education Services procedures and projects and seeks guidance when necessary
Assist with other projects, as directed
PROFESSIONAL QUALIFICATIONS AND REQUIREMENTS
Minimum of 2 years relevant experience, ideally in technical training, software support, or software implementation experience. Bachelor’s degree in education, accounting, or finance; or equivalent job related experience.
Proven ability in communication and presentation skills with high client satisfaction, recent product and training certifications, such as Corptax Certified Professional, CTT+ or ASTD, are a plus.
Advanced computer skills, including MS Office (Word, Excel, and PowerPoint). Experience with Corptax or tax, finance and accounting applications preferred
Able to quickly develop an understanding of the Corptax applications and knowledge to provide effective training to current and potential users.
Excellent organization skills, with the ability to multi-task, including coordinating multiple and varied training programs.
Strong, positive attitude, customer service focus and work ethic desired.
Self-starter, with a high level of self-direction, initiative, motivation, and energy.
Travel requirements: up to 30%. Travel includes: Training at Corptax locations, client sites, regional training events, meetings and conferences