Position Description

Technical Support Internship - Corptax
Job Posting Location Plano, TX
Job Code 6723
Weekly Schedule
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Corptax , a CSC company, is transforming the business of tax through technology and business process expertise.  Offering the first and only single platform solution on the market, Corptax handles an unlimited range of data with great accuracy, speed and transparency. We challenge ourselves every single day to help our clients increase automation, manage risks and make stronger decisions.  We provide solutions to a multitude of Fortune 1000 firms, including more than 50% of the Fortune 500 and nine out of the top 10.  Corptax has been nationally recognized as one of the top companies to work for in Illinois and Texas. A solid salary and benefits package compliments your professional growth for a new level of job satisfaction.   We are seeking highly motivated, enthusiastic individuals to join Corptax in our Plano, TX office.  Visit our website at: http://www.corptax.com.

The Technical Support Internship position within the Support organization is primarily responsible for working with Corptax customers to help with inquiries related to the server and workstation installation and maintenance of Corptax products.   The Technical Support Intern's primary role is to respond to customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature.  This role will occasionally require overtime, including weekends based on customer filing trends/needs. A rotating on-call will be required. Travel is not typically required for this position.

Responsibilities: 

  • Provide technical support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization.
  • Document all customer inquiries in the Corptax case tracking system.
  • Provide appropriate solutions to all customer inquiries.
  • Create new solutions where necessary and recommend changes to existing solutions.
  • Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities.  
  • Develop and sustain technical knowledge of Microsoft enterprise systems and related information technologies.
  • Develop proficiency in all Corptax products from a technical perspective.
  • Perform release testing of customer scenarios prior to a new Corptax product release.
  • Assist on various projects as assigned.

Requirements:

  • Relevant software support experience, ideally in Microsoft systems such as Windows Server, IIS, SQL Server, and SharePoint.
  • Microsoft certifications preferred. 
  • High standards of customer service, support, honesty, and integrity.
  • Ability to accurately and completely document case information into the Corptax case tracking software.
  • Ability to take initiative in identifying, addressing and resolving day to day issues and challenges.
  • Strong, positive attitude and work ethic desired.
  • Strong team focus with the discipline to work independently.
  • Excellent written and verbal communication skills.
  • Ability to easily move between multiple activities (multi-tasking) while driving all activities to successful completion.
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