Corptax , a CSC company, is transforming the business of tax through technology and business process expertise. Offering the first and only single platform solution on the market, Corptax handles an unlimited range of data with great accuracy, speed and transparency. We challenge ourselves every single day to help our clients increase automation, manage risks and make stronger decisions. We provide solutions to a multitude of Fortune 1000 firms, including more than 50% of the Fortune 500 and nine out of the top 10. Corptax has been nationally recognized as one of the top companies to work for in Illinois and Texas. A solid salary and benefits package compliments your professional growth for a new level of job satisfaction. We are seeking highly motivated, enthusiastic individuals to join Corptax in our Plano, TX office. Visit our website at: http://www.corptax.com.
The Support Advocate is an experienced level position within the Support organization whose primary responsibility is managing the support relationship for an assigned group of customers. The Support Advocate is also responsible for the support of all customers within the Corptax family regardless of customer assignments and will respond to inquiries from all customers regardless of the inbound channel: online case, phone, email, chat, etc. The Support Advocate will use their broad based knowledge of Corptax products and customer tax department processes to help identify relevant solutions to customer inquiries, drive adoption of existing licensed products and help our customers identify products and services they have not licensed that will help them toward greater productivity and efficiency. The Support Advocate occasionally works overtime, including weekends, based on customer filing trends/needs.
The Support Advocate will act as the primary contact within the Support organization for managing the customer experience for their assigned accounts. This role includes developing a relationship with the customer contacts and understanding their particular needs. The Support Advocate reviews open cases for their customer assignments, helps to coordinate off-peak support needs, identifies and helps manage to the customer’s internal milestones and acts on their behalf for critical product issues. The ultimate goal of the Support Advocate is ensuring a positive customer experience and helping to ensure the annual renewability of their customer assignments license agreements. This role is a customer management role and is not intended to be the first point of contact for the customer.
The Support Advocate also works with their customers to identify training needs and either coordinates formal training or identifies the need for informal training and coordinates that effort. In many cases the Support Advocate provides ad hoc training themselves but in others, they assist in helping to identify a Subject Matter Expert within the Corptax organization to help fulfill that need. Minimal travel is required for this position.
Position Qualifications and Requirements