Corptax , a CSC company, is transforming the business of tax through technology and business process expertise. Offering the first and only single platform solution on the market, Corptax handles an unlimited range of data with great accuracy, speed and transparency. We challenge ourselves every single day to help our clients increase automation, manage risks and make stronger decisions. We provide solutions to a multitude of Fortune 1000 firms, including more than 50% of the Fortune 500 and nine out of the top 10. Corptax has been nationally recognized as one of the top companies to work for in Illinois and Texas. A solid salary and benefits package compliments your professional growth for a new level of job satisfaction. We are seeking highly motivated, enthusiastic individuals to join Corptax in our Plano, TX office. Visit our website at: http://www.corptax.com.
The Support Specialist is a position within Customer Operations is responsible for helping all Corptax customers understand and adopt the Corptax product suite, and for managing the overall support relationship for a few assigned customers. The Support Specialist will acquire a broad understanding of Corptax products and will use that knowledge to assist customers in identifying relevant solutions to their inquiries, driving adoption of licensed products, and identifying products and services needed to achieve greater productivity and efficiency
Over time, the Support Specialist will develop deeper knowledge of Corptax products and customer processes and will select one or two product areas to focus on, becoming a subject matter expert in those areas. This growth process will allow the Support Specialist to move toward either the Advocate or Analyst role within the Support organization. The Support Specialist will respond to inquiries from all customers, regardless of the inbound support channel: online case, phone, email, chat, etc. Minimal travel is required for this position. The Support Specialist will occasionally work additional hours, including weekends, based on customer filing trends and departmental needs.
While managing assigned customers, the Support Specialist will develop a relationship with our customer’s primary contacts. The purpose of the relationship is to understand the customer’s needs such as internal filing deadlines or changes to their business that might alter the way they interact with the Corptax products. The Support Specialist will also review open cases for his or her assigned customers to identify areas where there is a training need and either coordinate formal or informal training and identify a subject matter expert within Corptax to meet that need. In some cases the Support Specialist may provide ad hoc training.
Position Qualifications and Requirements