Position Description

Outreach Care Coordinator - Ballard Neighborhood
Location REACH
Job Code 567
# of Openings 1
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Outreach Care Coordinator - Ballard Neighborhood


REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and substance use disorders to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment.

The REACH Team is passionate about creating a welcoming environment while providing quality services on an individually tailored basis. REACH values diversity and is committed to racial equity and social justice. Our team appreciates hard work, creativity and a good sense of humor.


About the Position

This position will collaborate with the Neighborcare Ballard Homeless Clinic located in the Nyer Urness Building. The goal is to develop trusting relationships within which clients may explore their goals and receive ongoing support to engage in services that will help improve their stability and quality of life.

  • Client-centered services are provided from a harm reduction perspective utilizing motivational interviewing skills.

  • The case manager must develop collaborative relationships with staff of other agencies providing services to this population in order to effectively coordinate care.

  • The nature of this position is extremely independent, requiring creative thinking, multitasking, time management, organizational skills, and conflict resolution skills.


Outreach Care Coordinator - Ballard Neighborhood Job Summary:

  • Meet clients where they are, either on the streets or at other service facilities (including jail), to explain offered services and establish working relationships

  • Develop rapport and a trusting relationship with clients through respectful outreach and client-centered engagement practices.

  • Assist with accessing needed services by setting up and attending appointments with clients in order to provide continuity of care.

  • Assist clients in obtaining housing and maintaining housing stability.

  • Assist clients with establishing and maintaining primary medical care and addressing chronic health conditions.

  • Address clients’ needs for mental health and substance use disorder treatment services and facilitate engagement in appropriate supportive services.

  • Assist clients in achieving financial stability through access to entitlement programs, protective payeeships, educational and vocational programs, and employment opportunities.



  • Minimum of 3 years of experience in work related to social work or outreach programs

  • Experience providing services from a harm reduction perspective

  • High school diploma or equivalent



  • Undergraduate degree in social services


  • MSW


The Perks:

  • An environment that values your strengths and uniqueness!

  • Mon-Fri work schedule

  • Health, Dental, Vision, and Life insurance plus a 403(b) plan

  • Paid Time Off, Sick Time, Mental Health days, AND 10 paid holidays!

  • ORCA card

  • On-site massages offered

  • Annual holiday and summer parties

  • Professional license renewal reimbursement


Job Type: Full-time

Salary: $51,000.00 /year

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