This position serves as the lead within the workgroup, training, assigning and monitoring work. Responsible for providing technical assistance and support related to computer systems, hardware, or software for SSC clinic during operating hours. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions. As SSC Help Desk, you will have leadership roles in the department such as sending communications to staff about IT items, coordinating the Help Desk efforts, escalating tickets up for advanced help, writing standardized procedures, Active Directory user account management, inventory management, and orienting new employees on the information technology resources of the organization.
Job Functions (May Include)
High School Diploma or equivalent is required.
Experience in the behavioral sciences is desired, however previous experience with drug abuse treatment is not required. Orientation and training is provided upon employment.
Computer, photocopier, fax machine, phone, and dispensary equipment.