Position Description

OTP Case Manager
Location SEA (Seattle Headquarter)
Job Code 593
# of Openings 2
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The function of this position is to provide engagement and intensive case management and care coordination services to patients engaged with OTP services and specialized support to ETS staff regarding said patients.  The Case Manager will provide direct services such as outreach, mid-term, engagement, and supportive services for patients through intensive case management activities and collaboration with ETS partners, service providers, housing providers, and other community organizations.  The nature of this position is extremely independent, requiring creative thinking, multitasking, time management and organizational skills, and conflict resolution skills. In addition, this position is fast-paced in high-stress situations and conditions.


Job Functions (May Include):

  1. Work with patients to develop individualized case management plans.
    1. Develop rapport and a trusting relationship with patients through respectful outreach and patient-centered engagement practices.
    2. Develop and implement in collaboration with the patient, an individualized Service Plan which addresses the patient’s stated needs and priorities. Review and update this plan regularly to reflect progress or attainment of articulated goals and the emergence of new patient needs and to help the patient move toward the achievement of autonomy.
    3. Assist patients in obtaining housing and maintaining housing stability.
    4. Assist patients with establishing and maintaining primary medical care and addressing chronic health conditions.


  1. Address patients’ needs for mental health and facilitate engagement in appropriate supportive services.
  2. Assist patients in achieving financial stability through access to entitlement programs, protective payee-ships, educational and vocational programs, and employment opportunities.
  3. Develop and maintain productive working relationships with community programs which may support patients to provide effective coordination of care.
  4. Provide services consistent with ETS program policies and procedures.
  1. Update Case Management plan periodically to reflect movement toward or attainment of articulated goals and the emergence of new needs to help patient move toward autonomy.
  2. Continually monitor and evaluate patient’s progression through their case management plan and reach out as needed.
  3. Conduct individual case management sessions and document all patient contacts as required by federal, state, county, and ETS guidelines. 
  4. Prompt, accurate completion of progress notations of all interactions with patients in assigned patient files.
  5. Prepare reports including but not limited to outcomes, successes, etc.
  6. Identify gaps and barriers in available community resources and advocate for systemic changes.
  7. Attend program-related community, coalition and committee meetings as assigned.
  8. Consistently maintain professional boundaries with patients and coworkers.
  9. Act consistently to protect the confidentiality of all patients and the integrity of professional staff communication and behavior.
  10. Adhere to all of the confidentiality requirements and guidelines outlined in the 42 CFR, Part 2 federal regulations pertaining to chemical dependency treatment records.
  11. Conduct crisis intervention as needed.
  12. Some local travel may be required on behalf of the agency.

Qualification Requirements


Bachelor’s Degree in Social Sciences, ex: Social Work, Psychology and Sociology, etc.



2 years in a Case Manager role.


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