Position Description

OTP Medical Case Manager
Location SSC (Olympia)
Job Code 595
# of Openings 1
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Job Summary:


The OTP Medical Case Manager will provide care management consultation to clinical care teams for individuals experiencing complex medical, substance use disorder, and behavioral health needs following up on emergency department visits and hospital admissions.


               Duties and Responsibilities:

  • Utilize registry with data compiled from Collective Ambulatory Technology for population health management to triage patients for care management support.
  • Enter data to complete HEDIS related to outcome measures.
  • The ability to plan and consultant with clinical care teams to make adjustments in treatment for a patient when outcome goals to reduce emergency department utilization is not reached.
  • Collaborate with providers to ensure outreach, engagement, intensive case management, and care coordination services for assigned patients.
  • Assist care team and patients with communicating and establishing or maintaining medical care to address chronic health conditions; thereby, reducing emergency department utilization and inpatient hospitalizations.
  • Address patient’s needs for mental health and substance use disorder treatment services to facilitate and support engagement with appropriate outpatient services.
  • Meet patients in the community (hospitals, primary care providers, etc.,) to explain offered services and establish a working relationship with ETS clinical care team and external patient providers.
  • Develop rapport and a trusting relationship with patients through respectful outreach and patient-centered engagement practices.



  • Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
  • Ability to prioritize workload and daily activities to complete tasks in a timely and efficient manner.
  • Ability to set boundaries, resolve conflict, and de-escalate issues.
  • Dependable, able to work under pressure, receptive to change, willingness to learn a cooperative approach to problem-solving.
  • Ability to establish and maintain effective working relationships with staff, participants, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills.
  • Possession of a valid Washington State Motor Vehicle Operator’s License with acceptable driving record (local travel on behalf of the agency is a job requirement)
  • Must be able to pass a Washington State Patrol criminal background check.
  • Flexible team player.
  • Excellent attention to detail.



  • BA in Social Science or Behavioral Health required
  • Medical Assistant, highly desired but not required
  • Academic training in the social service field and in the area of substance use disorder and mental health treatment desired.

       SUDP/SUDPT and MSW’s highly desirable but not required

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