Position Description

Vital (Familiar Faces) Case Manager
Location REACH (Seattle)
Job Code 597
# of Openings 1
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Vital (Familiar Faces) Case Manager

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals struggling with homelessness and addiction to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and supports client autonomy by helping individuals access essential resources such as housing, health care, entitlements, and treatment.

The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. The REACH program values diversity, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor.


About the Position

The Vital team is a flexible community-based team designed to provide comprehensive services to adults experiencing behavioral health challenges who have been repeatedly booked in the King County Jail, in order to support these individuals to achieve an improved quality of life and reduce recidivism. Services include outreach-based primary medical care, mental health, and substance use disorder treatment, and life skills development. All services are provided from a Harm Reduction framework, utilizing Motivational Interviewing skills, and aligned with Trauma-Informed Care principles. The Vital team is multidisciplinary in nature; partners providing direct services to participants in this project include REACH, Harborview Medical Center, and Plymouth Housing Group. Vital is a pilot program of King County’s Familiar Faces Initiative. To learn more about this initiative visit: https://bit.ly/37Xfk9h

The function of this position is to provide outreach, engagement, and intensive case management and care coordination services to adults experiencing behavioral health challenges who have been repeatedly incarcerated and not effectively engaged in needed services. The goal is to develop trusting relationships within which clients may explore their needs and goals and receive ongoing support to engage in services that will help improve their stability and quality of life. Client-centered services are provided from a harm reduction perspective utilizing motivational interviewing skills. The case manager must develop collaborative relationships with staff of other agencies providing services to this population in order to effectively coordinate care. The nature of this position is extremely independent, requiring creative thinking, multitasking, time management, and organizational skills, and conflict resolution skills.

Note: This position has the potential for a temporary Team Lead assignment in late 2020. 


Vital Case Manager Job Summary:

  • Meet clients where they are, either on the streets or at other service facilities (including jail), to explain offered services and establish a working relationship.

  • Develop rapport and a trusting relationship with clients through respectful outreach and client-centered engagement practices.

  • Develop and implement, in collaboration with the client, an Individualized Service Plan which addresses the client’s stated needs and priorities. Review and update this plan regularly to reflect progress or attainment of articulated goals and the emergence of new client needs and to help the client move toward the achievement of autonomy.

  • Develop and maintain collaborative relationships with Vital partners including Harborview Medical Center, Department of Public Defense, King County and City of Seattle Prosecutor’s office.

  • Provide advocacy and support for participants within the criminal justice system including court appearances and written communication.

  • Identify gaps and barriers in available community resources and advocate for systemic changes.



  • Minimum of 3 years of experience in work related to social work or outreach programs

  • Experience providing services to individuals experiencing severe behavioral health challenges from a harm reduction perspective

  • High school diploma or equivalent



  • Undergraduate degree in social services


  • MSW


The Perks:

  • An environment that values your strengths and uniqueness!

  • Mon-Fri work schedule

  • Health, Dental, Vision, and Life insurance plus a 403(b) plan

  • Paid Time Off, Sick Time, Mental Health days, AND 10 paid holidays!

  • ORCA card

  • On-site subsidized massages offered

  • Annual holiday and summer parties

  • Professional license renewal reimbursement

Job Type: Full-time

Salary: $51,000.00 to $52,000.00 /year


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