Position Description

IT Solution Engineer (Genesys / Contact Centre) - East
Job Code 12057
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
Apply Now

Responsibilities:

 

  • Develop an understanding of the business needs of the Customer Contact and Customer Experience teams.
  • Develop an understanding of the contact centre, telecommunications and CX technology landscape.
  • Build and conduct rapid prototypes, proof of concepts, evaluations and pilots of new technologies or new applications of existing technologies.
  • Develop and maintain integrations between the Genesys contact centre platform to the systems such as reservations & ticketing, flight management and case management systems.
  • Assist with maintenance and customisation of the Genesys Agent Desktop application used in the contact centres.
  • Develop internal tools to automate system administration and monitoring tasks.
  • Provide technical input and reviews of vendor tasks related to the platform, including design decisions and technical configuration.
  • Identify other opportunities for improvement, communicate internally and implement where agreed.

 

Requirements:

 

  • Degree in Information Technology or related fields and minimum 3 years’ experience in a contact centre environment.
  • Demonstrated strong skills in software development principles, and specific technologies such as Java, .Net, SQL.
  • Able to demonstrate an early adopter mindset and an ability to rapidly learn new technology.
  • Familiar with agile development cycles.
  • Prior experience with contact centre technology, telecommunications, IVR and multi-channel customer contact application development, preferably on Genesys platform, will be highly regarded.

 

Additional Info:

 

  • This is a permanent position
  • Interested candidate (s) must be willing to work in East area

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 12057

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com  

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239

Contact Person: Lai, YingYing - Reg No:R1110239 (yingying.lai@gmprecruit.com)