Identify, propose and manage end-to-end implementations of technology solutions (i.e. new systems, enhancements to existing systems, technologies, etc) to meet the strategic and operational needs of the business units.
Work closely with business units to identify and analyze business issues/problems, scope, stakeholders, budget, etc.
Gather and define business requirements, engage in business process improvement/re-engineering, mapping of As-Is & To-Be processes, translating business requirements into functional requirements.
Convey and clarify requirements with 3rd party vendors, review their solution proposal/SOW to ensure business/functional requirements are met and addressed.
Review cost benefit analysis, define and measure Key Performance Indicators with the end users where required, and provide alternative and more cost-effective solutions where possible and required.
Lead and participate in design specifications and prototype workshops, and coordinate the user acceptance test, user training, user change management, pre-implementation preparation and post-implementation support activities. Managing risks and issues as and when required.
Assist in incident management to ensure all parties (Business units, Infrastructure, Data Centre vendors, Application and Hardware Vendors, Management) are aligned, coordinated and communicated. Incidents are resolved timely and within SLA.
Bachelor Degree in System information, Computer Science, or equivalent Information Technology disciplines
At least 5 years of Business and / or Systems Analyst and IT Project Management experiences
Possess analytical, systems analysis and solutioning skills
Possessing the following capabilities and experiences would be an added advantage
LEAN, Six-Sigma, Business Process Improvement/Re-engineering, process mappings
Certified Business Analyst, PMP, CITPM or equivalent certifications
Prior experience in Aviation and Cargo industry
Hands-on experiences managing IT projects with value of at least $150k and/or for a duration of at least 6 months