Position Description

Customer Service Officer (Ubi, Immediate Starter, Up to $2,6K)
Job Code 12487
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
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  • Well-established Firm, specialized in Audio Visual system solutions.

 

Responsibilities:

  • Provide Customer Support for Fault Rectification.
    • Maintain (includes answering call) Technical Hotline and Technical Support Email during business hours and record information related to requests, facilitating a conducive diagnosis process.
    • Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to address customer request and inform customer within 30 mins.
    • Schedule on-site appointment(s) for Engineer to resolve customer issues (e.g. Engineer involved, appointment details) and inform customer.
    • Liaise with product suppliers to provide services/parts quotation for maintenance and non-maintenance customers.
    • Follow up with Post-Sales Team to ensure effective resolution of the request related to faults (from opening to closing of ticket) within the SLA.
  • Provide Quotations for Standard Services Sales and Sales Requests.
  • Support Preventive Maintenance.
    • Retrieve information, schedule preventive maintenance for maintenance contract customers and send to Post Sales Team Lead to assign engineer to conduct preventive maintenance.
    • Liaise with customer on rooms availability and work with Post Sales Lead to assign engineer.
    • Provide engineer with information (equipment list) and arrange appointment.
  • Provide administrative support.
    • Attend weekly Post Sales meeting and update records of service calls.
    • Collate and submit sales report monthly to Services Sales Manager.
    • Collate Time sheet from Post Sales Engineers and submit to Project Administrator.

 

​​Requirements:

  • Minimum 'O' Level.
  • At least 2 years' experience in Customer Service.
  • Good communication skills, both written and spoken.
  • Bilingual in Mandarin to liaise with Mandarin speaking customers.
  • Proficient in MS Office application.
  • Customer-centric oriented.
  • Able to start work immediately is highly preferred.

 

Other Information:

 

  • Working Location: Ubi.
  • Working Hours: Monday to Friday, 9am - 6pm.

To apply, please visit www.gmprecruit.com and search for Job Reference: 12487.
To learn more about this opportunity, please contact Novita Tan at novita.adisutanto@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License:  09C3051 | EA Personnel:  Novita Tan | Registration No: R1220374

Contact Person: Adisutanto, Novita - Reg No:R1220374 (novita.adisutanto@gmprecruit.com)