Manage projects that deliver leading edge EUC solutions for the Group.
Conduct Proof-Of-Concepts (POCs) and research to delivery solutions that improve employee productivity.
Oversee and Manage IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorisation services, single sign-on, remote access, End-point security, messaging and collaboration, enterprise mobility services, software distribution and patch management, enterprise back-up, file and print services, and desktop virtualization.
Provide technical expertise, and responsible for planning, designing and architecting IT solutions.
Oversee End-to-End implementation of IT solutions, along with change management activities.
Keep abreast of new technical developments, generate new ideas and concepts for services to support IT roadmap and strategy.
Conduct Proof of Concepts to assist in defining technology direction and enabling employee productivity.
Review performance of EUC services with IT service providers, provide recommendations, and oversee resolution of operational issues.
Provide third level support for incidents and problems in designated areas of expertise.
Degree in computer engineering, computer science or equivalent.
5 – 7 years of experience in a managing IT infrastructure with broad technology experience encompassing architecture, infrastructure and IT operations.
Good working knowledge in Active Directory, Domains, Group Policies, DNS, DHCP, SMTP, Single Sign-On, LDAP/LDAPS, Certificate Services, Clientless VPN and IP Sec VPN, 2 Factor Authentication, Anti-malware and Anti-spam, Encryption and RMS, Distributed File Systems, Enterprise back-up, Office 365, SharePoint Online including workflows, Enterprise Mobility Management (EMM), Windows Server and IIS, PowerShell, Citrix and VMware.
A good understanding of Software Development Life Cycle, Project Management, and Vendor Management.
Enterprise Architecture or Microsoft Certified Solutions Associate (MCSA) in the relevant technology with exposure to ITIL v3 (Incident, Problem & Change Management) preferred.
Has good customer servicing mindset and excellent communication skills (both verbal and written).