Deliver superior technical solutions to all target customers, particularly in network (LAN, Data Center and WAN) solutions.
Advanced technical interface providing support to customers, particularly in network products such as Nexus, Catalyst, Service Provider routers, security (e.g. ASA/SourceFire, Palo Alto, Checkpoint, McAfee, Bluecoat, F5) products, transferring customers’ requirements into a solution based on organization solutions and services. Owns technical design from concept to subsequent implementation; responsible for design, configuration, testing and commissioning of solutions.
Involve in the initiative and development of industry trends – IoT, Cloud Vision and NV/SDN which is in lines with organization’s vision of Human Centric Innovation.
Responsible for first level escalation of any deployment issues and problems. Note and escalate service development required to meet customer needs.
Ensure adoption of processes, methods and tools throughout the territory
Participate in the tendering process and development of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Present technical solutions to customers both formally and informally as required. Supports in the development of customer SLAs.
Provide a consistently high quality (billable or non-billable) technical service to existing and new customers ensuring that customer satisfaction is maintained or improved.
Responsibility for all aspects of the technical compatibility of customer requirements with the products and services offered.
Degree with at least 5 or more years' of experience as technical sales support in Security and network environment. Industry-recognised certifications preferred.
Good knowledge in network systems, communications interfaces protocols, circuits, hardware and diagnostic tools.
Possessed deployment experiences in CCNP/CCIEs (DC, R&S, Security, SP) preferred.
Good experience on deploying security solutions such as Cisco ASA/SourceFire, Palo Alto, Checkpoint, McAfee and F5