Position Description

Customer Service Representative (1 Year, Tuas, SAP, China market, Up to $5K)
Job Code 13304
Job Placement Location Singapore
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  • A well-established US Pharmaceuticals Manufacturing MNC.


  • Act as Point of contact with Customers and Stakeholders for operations issues.
  • Responsible for Order Management and maintaining excellent Customer Service across Asia Pacific Japan (APJ), includes China market.
  • This position works closely with other functional teams and freight/logistics providers for daily operations. 
  • Assist in the development of processes, controls and documentation. 
  • Participate in projects and support continuous process improvement to deliver the best in class service and solutions.


Key Responsibilities:

  • Process and manage end-to-end orders from creation of Purchase Order to delivery of shipment to destination, ensuring timely and accurate transaction/shipment completion.
    • Monitor and resolve transactional issues.
    • Handle shipment arrangement and preparation of all shipping, repackaging jobs and banking documentation.
  • Maintain master data and routings set-up in SAP.
  • Update procedures/SOP.
  • Work with suppliers, forwarders and logistics service providers to improve turnaround time and service level.
  • Act as a single point of contact for operational issues and resolutions. Undertake pro-active communication to strengthen business relationship with customers and internal stakeholders.
  • Participate in cross functional/global initiatives/projects. 
  • Perform User Acceptance Test and/or facilitate regional readiness activities.


  • Degree in Business, Supply Chain or Logistics Management.
  • Minimum 3 years of relevant experience in Customer Service, Logistics or Order Management process, preferably in Pharmaceutical industry.
  • Working experience in SAP SD/MM module.
  • Able to manage and resolve complex operations issues.
  • Experience in Account management for Operations related matters.
  • Able to conduct  presentation to stakeholders.
  • Able to commit and fulfill the entire Contract period.

Other Information:

  • One (1) Year Contract.
  • Working Location: Tuas.

To apply, please visit www.gmprecruit.com and search for Job Reference: 13304.
To learn more about this opportunity, please contact Novita Tan at novita.adisutanto@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374


Contact Person: Adisutanto, Novita - Reg No:R1220374 (novita.adisutanto@gmprecruit.com)

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