Resolve software issues with existing or new systems and meeting stipulated SLAs
Assist in the development, enhancement and fine-tuning of existing, ad-hoc and new IT application systems, when required.
Participate in Functional and technical requirement gathering sessions
Develop documentation including design specifications, technical charts, use cases and user guides
Ensure the smooth running of the IT systems assigned with maximum up time, accuracy in information and efficiency in operations
Provide assistance and support to all IT related systems; and assist in the integration between all internal systems
Conduct briefing / training to users of all IT supported systems
Conduct UATs with end users and ensure completeness and acceptance of solutions
And any other tasks / responsibilities assigned from time to time
Minimum Degree in Information Technology or Computer Science discipline
4+ years of experience working experience in functional and technical aspects on ERP systems.
Hands-on skills on rolling out/implementing and support on Microsoft Dynamics AX 2012. Expertise in at least of the following business domains/modules on ERP systems: finance, membership, club management, etc.
In depth hands-on experience with VB.NET, C#, ASP.NET, PL/SQL.
Experience with MSSQL/MySQL.
Experience in a full Software Development Life cycle (SDLC) projects.
Minimum 2 years of experience providing software application support in an end-user environment.
Great interpersonal skills and communications skills to communicate across business units.
Candidates with knowledge of C++ and SSRS preferred.