Position Description

Cloud Virtualization Senior System Engineer
Job Code 14285
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • World Renowned Aviation IT Solution Multinational
  • Work Location: Loyang
  • Staggering work shift schedule

 

Job Description:

  • To be a Subject Matter Expert of Cloud Support Vertical in Sever Infrastructure Management Team
  • To act as escalation, point of contact for the team in escalated or complex Cloud (IaaS / DaaS) issues
  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
  • To help build the team skills and knowledge based on the skill gap analysis in Cloud Vertical
  • Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups and help build RCA for complex and Major Incidents
  • Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside the organization according to the customer contracts SLAs and monitoring requirements
  • Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
  • Improve on preventive and proactive maintenance of Cloud monitoring systems and services in accordance with agreed contracts and customer expectations

 

Requirements:

  • Degree in Computer Science or Electronics Engineering or equivalent in-country qualification
  • Minimum 8 years of relevant Server Management and Support experience in the Open Systems Infrastructure / System support domain.
  • Strong work experience in Cloud & Virtualization concepts (IaaS / DaaS / PaaS / SaaS)
  • Knowledge and ability to install configure and maintain operating systems including Windows / Linux / Unix.
  • Expertise in Citrix DaaS products and its sub products are highly desirable (Citrix Xen Desktop, XenAppServer, Netscaler)
  • Strong knowledge on vFW’s (FortiGate and Edge gateways)
  • Ability to trouble-shoot end to end on complex Cloud end user issues
  • Knowledge of ITIL IT and network components and principles
  • ITIL Foundation or Intermediate Certificate
  • CCA certification in one or more of the following areas: XenDesktop/XenApp/XenServer
  • Willing to work on staggering shift hours (7:30am to 3:30pm) or (12:30pm to 8:30pm)
  • Willing to work on one (1) Saturday and one (1) Sunday support per month
  • Open to Singapore based applicants with strong Singapore work experiences only

 

To apply, please visit to www.gmprecruit.com and search for Job Reference:14285

To find out more about this opportunity, please contact Alexandra Calingo at: alexandra@gmprecruit.com

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Alexandra Calingo  |   Registration No: R1101491

Contact Person: Sy Calingo, Alexandra - Reg No:R1101491 (alexandra@gmprecruit.com)

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