Position Description

L1 Server Support (Windows / Basic UNIX) - 1 year contract
Job Code 14364
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Responsibilities:

 

  • Provide Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
  • Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
  • Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
  • Use the appropriate tools and equipment to perform the installation, intervention, repairs in accordance with the Service & Infrastructure Operations and Delivery guidelines and instructions where provided.
  • Perform tests on hardware and software components and be responsible for the co-ordination of acceptance testing with customers and third parties.
  • Perform change management, configurations, design and implementation of the supported products and systems.
  • Participate in or may lead problem resolution and cause analysis.
  • Maintain documentation on set of products being supported

 

Requirements:

 

  • Diploma or Degree in Computer Science, Data Communications, Electrical Engineering (or equivalent).
  • 1 to 3 years’ experience of basic troubleshooting of network protocols is a must.
  • Knowledge and/or experience with operating systems (AIX/Unix/Linux) are a must.
  • Experience with MQSeries (or other message queuing system) would be an asset.
  • Experience in customer services / helpdesk environment would be an asset.
  • ITIL knowledge and/or certification (e.g. Foundation, Change, Incident and Problem management) is preferred.
  • Knowledge of Airport/Airline Operations would be an asset.
  • Ability to work in a multicultural and international environment.
  • Excellent Customer Service Focus (taking ownership to resolve issues and following a discipline of continuous improvement).

 

Additional Info:

  • Working Hours: Mondays to Fridays; Staggered shift:-  (A) 7.30am to 3.30pm; (B) 12.30pm to 8.30pm, with 1 Saturday & Sunday support, every month

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 14364

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com  

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Lai Yingying   |   Registration No: R1110239

 

 

 

Contact Person: Lai, YingYing - Reg No:R1110239 (yingying.lai@gmprecruit.com)

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