Position Description

IT Infrastructure Service Manager (IT Account Management)
Job Code 14744
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • Global IT Solution MNC in Airline and Aviation Industry
  • Hybrid role: IT Infrastructure Service Management and Client-facing Account Management
  • Work Location: East     


Executive Summary:

This hybrid role requires a unique blend of IT operational experience, with a passion for relationship building and new business generation.  Working within the Service Delivery department, the role will have an overall responsibility to ensure that all contracted services are delivered to SLA whilst creating an environment that drives operational excellence and high levels of customer satisfaction. This role is aligned to the Global Sales function, to assist in delivering the strategic plan for growth within the region and proactively marketing Organization’s services within APAC to deliver the forecasted revenue growth


Job Responsibilities:

  • Lead and manage the delivery of contracted services to clients to ensure that SLAs and KPI’s are met/ exceeded
  • Investigate and identify opportunities to improve performance
  • Pro-actively research and identify potential new sales opportunities positioning company in the best possible light for winning new business.
  • Under the guidance of the Bid Team manager organise and produce fully compliant organization’s responses which comply with Company standards and formats as well as cost and pricing requirements.
  • Manage the budget and achieve the annual revenue and margin targets associated with the nominated client contracts and identify opportunities to achieve efficiencies whilst continuing to meet the contractual obligations and maintaining customer service.
  • Establish and maintain excellent working relationships with all customers and 3rd Party Service Providers to ensure that customer expectations are met or exceeded on all aspects of company’s services and solutions.
  • Lead and conduct regular service reviews with customers to ensure that customer expectations are met or managed as appropriate


Job Requirements:

  • ITIL professional qualification in Service Management
  • A proven knowledge OR 5+ years’ experience in Information Technology (IT) operational service delivery, financial control in Airline and Aviation industry
  • Excellent commercial acumen, negotiation and persuasion skills
  • Account management experience
  • People management capabilities
  • Extensive experience in operational management
  • Excellent verbal and written communication skills.
  • Willing to travel to Australia/HK once a month
  • Due to quota constraints and limitation, only candidates currently based & have Singapore working experience can be considered.


To apply, please visit to www.gmprecruit.com and search for Job Reference:

To find out more about this opportunity, please contact Alexandra Calingo at: alexandra@gmprecruit.com

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: R1101491

Contact Person: Sy Calingo, Alexandra - Reg No:R1101491 (alexandra@gmprecruit.com)

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