Position Description

Customer Relations Officer
Job Code 14794
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
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Customer Relations Officer (2-year contract)

 

Responsibilities:

  • Attending to inbound calls
  • Attending to call back requests from customers
  • Ensure follow up on cases escalated
  • Filing of claims for customer (i.e. over-deduction/failure to exit/double deduction)
  • Point to point enquiries from customer
  • Perform simple investigation for cases
  • Attending to emails enquiry when necessary
  • Other ad hoc duties

 

Requirements:

  • Min GCE ‘A’ Level Holder/diploma
  • Prior experience in call center environment will be an added advantage
  • Candidates with no prior experience are welcome to apply 
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision

 

Other information:

  • 5 days’ work week, required to work on weekends, off on PH

 

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   | EA Personnel:  Arcus Ang  |   Registration No: R1985843

 

Contact Person: Ang, Arcus-Reg No:R1985843 (arcus.ang@gmprecruit.com)

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