Regional travelling to client site in SEA countries
50%-65% client facing role
This role is responsible for handling a team of highly skilled service engineering technicians. He/she is primarily responsible for enhancing the quality of services that are being provided to customers. Ensures work is delegated properly so that efficient services are being rendered to the end customer.
This position requires building relationships with customers, local sales team and agents to generate new business opportunities and customers. Grow the service business as a profitable portfolio and exercise disciplined expense control.
Responsible for the financial aspects of the service operations to ensure bookings & profitability targets. Key focus on areas of service man-hours utilization, accurate costing and proposals as well as disciplined expense control
Communicate with customers to ensure clarity in job scope and address any issues. Handle disputes on warranty and commercial billings. Identify opportunities with customers to develop new service and aftermarket business.
Be the focal point to address and resolve any product/ service issues together with Sales and Applications. Obtain feedback for continuous improvement from customers proactively.
Overseas the scheduling and assignment of service jobs, matching the needed skills to optimally address the customer’s issues.
Develop, Communicate, Enforce and Monitor effective processes to ensure customer satisfaction and improve operational efficiencies
Develop and continuously assess the skills and competencies of Field Service Engineers.
Develop and maintain healthy and outstanding relationship/ communication within the organization and customers.
University degree in process control or mechanical engineering.
Minimum of 5~7 years or more of related experience in servicing of valves, actuation and controls products including managing a team of service engineers
Knowledge in Oil & Gas midstream LNG production, receiving terminal; downstream refinery and petrochemical industry.
A strong, confident and mature leader who is able to motivate, coach and mentor people and build teams.
Self-motivated, positive and enthusiastic, with initiative and drive, and a strong sense of urgency in solving problems.
Fluency in English with good communication, facilitation and interpersonal skills, as client-facing time is approximately 50-65%.
Willing to travel in SEA region
To apply, please visit to www.gmprecruit.com and search for Job Reference:14855
To find out more about this opportunity, please contact Alexandra Calingo at: email@example.com
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: R1101491
Contact Person: Sy Calingo, Alexandra - Reg No:R1101491 (firstname.lastname@example.org)