Position Description

Claims Officer (Automotive Aftermarket MNC) at Central East
Job Code 14966
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • Global Automotive MNC
  • Work Location: Lavender MRT



Claims Processing

  • Working with the customers on all their claims submission.
  • Checking on the customer’s claim details
  • Submitting and working with the warehouse on the claim process
  • Following up the claims with the customers
  • Supporting the Customer Solution Team on all claims related issue or communications.

Vendor Claims Communication / Processing

  • Working with the various vendors on their inbound errors.
  • Working with the various vendors on inbound improvements.
  • Follow up with the service provider QC on the stock disposition.
  • Updating the Procurement team on the parts final action

Claims KPI Monitoring

  • Weekly monitoring on the claims KPI with the service providers.
  • Working with the service providers to maintain or achieve agreed KPI:
  • Weekly updating on any claims KPI failure
  • Monthly evaluation and activities on Service Provider’s:
  • Monthly / Quarterly Bonus / Malus Evaluation and Activities

Quality Assurance

  • Inventory Adjustment Monitoring
  • Training, monitoring and or implementing HQ guidelines
  • Projects that has a direct or indirect impact on Quality aspect.



  • Minimum Diploma or Degree in relevant educational qualification
  • At least 2-3 years relevant experience; preferably with experience with automotive parts / spare parts business.  
  • Knowledge in SAP is a plus
  • Willing to travel to Johor Bahru warehouse monthly


To apply, please visit to www.gmprecruit.com and search for Job Reference:

To find out more about this opportunity, please contact Alexandra Calingo at: alexandra@gmprecruit.com

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: 09C3051

Contact Person: Sy Calingo, Alexandra - Reg No:R1101491 (alexandra@gmprecruit.com)

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