A technical expert on company’s products – provide technical expertise to resolve all Type 1-2 escalations on products and is a Subject Matter Expert in specialist disciplines.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Lead technical support to account team and product support personnel to present to customers the problem statement, identified root causes (complete with data analysis) and getting buy-in on proposed solutions.
Represent customers’ and account team's technical requirements to factory & drive required actions to resolve escalations & prevent repeats.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
Effectively resolve escalations and actively share knowledge with company’s worldwide technical community
Is a mentor to local account engineers; provide training to Account team Engineers and Customers’ personnel
Professionally represent the company to the customer. Develop good customer relations during escalations, modification and evaluation.
Ensure safe working condition at work site
Any other duties as assigned by the Immediate Supervisor
Bachelor's degree in Mechanical Engineer with 3-5 years’ relevant experience
Strong Engineering knowledge; Possess solid product support experience in semiconductor industry highly preferred
Good communication skills
Strong analytical and problem-solving skills
Resilient, self-motivated and independent
Demonstrates an ability to think logically
To apply, please visit to www.gmprecruit.com and search for Job Reference:
To find out more about this opportunity, please contact Alexandra Calingo at: firstname.lastname@example.org
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: 09C3051
Contact Person: Sy Calingo, Alexandra - Reg No:R1101491 (email@example.com)