Position Description

Technical Product Support Engineer (Semicon Equipment Maker MNC- East)
Job Code 15121
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • World Leading Semicon Equipment Manufacturer
  • Work Location: East

 

Job Responsibilities:

  • A technical expert on company’s products – provide technical expertise to resolve all Type 1-2 escalations on products and is a Subject Matter Expert in specialist disciplines.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Lead technical support to account team and product support personnel to present to customers the problem statement, identified root causes (complete with data analysis) and getting buy-in on proposed solutions.
  • Represent customers’ and account team's technical requirements to factory & drive required actions to resolve escalations & prevent repeats.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • Effectively resolve escalations and actively share knowledge with company’s worldwide technical community
  • Is a mentor to local account engineers; provide training to Account team Engineers and Customers’ personnel
  • Professionally represent the company to the customer. Develop good customer relations during escalations, modification and evaluation.
  • Ensure safe working condition at work site
  • Any other duties as assigned by the Immediate Supervisor

 

Your profile:

  • Bachelor's degree in Mechanical Engineer with 3-5 years’ relevant experience
  • Strong Engineering knowledge; Possess solid product support experience in semiconductor industry highly preferred
  • Good communication skills
  • Strong analytical and problem-solving skills
  • Resilient, self-motivated and independent
  • Demonstrates an ability to think logically

 

To apply, please visit to www.gmprecruit.com and search for Job Reference

To find out more about this opportunity, please contact Alexandra Calingo at: alexandra@gmprecruit.com

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: 09C3051

Contact Person: Sy Calingo, Alexandra - Reg No:R1101491 (alexandra@gmprecruit.com)

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