Position Description

IT Executive (3-6months contract)
Job Code 15280
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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Job Description:

  • Mainly in helpdesk and Office365 support
  • Provide technical support to end users via the helpdesk
  • Handle inquiries via phone, email, and remote application
  • Provide pro-active end-user support
  • Technical knowledge of Troubleshoot and support for desktops, laptop, printers and software
  • Reset of AD user passwords
  • Escalate issues to service desk engineers for onsite diagnosis and resolution
  • Work closely with the IT manager using O365 to automate some business process and aid to reduce manual process by leveraging on the collaboration and productivity using O365
  • Provide technical support and advice to users on IT solutions to reduce the recurring problems
  • Monitor enhance and improve IT helpdesk operation efficiency
  • To perform routine maintenance tasks which includes software patching and assets tracking
  • Maintaining inventory of equipment and software licences
  • Maintain IT assets and ensure is updated
  • Develop checklists for typical problems
  • Ensure leasing and IT Service documentation are properly documented in both soft copy and hardcopy
  • Develop SOP for onboarding and off-boarding software and hardware requirements and processes

 

Job Requirements:

  • Min Diploma/ITE holders
  • Ability to think outside of the box and apply creative solutions.
  • Hands on approach with the ability to learn new systems quickly and apply them in the work environment.
  • Good command of English with clear, concise verbal communication skills
  • Able to multi-task and perform well in a fast-paced environment
  • Meticulous, resourceful and innovative with a positive work attitude
  • Technical Skills (O365, Helpdesk, Infrastructure & Network)
  • Active Directory Administration
  • Familiar with basic network troubleshooting and server administration knowledge
  • End User Computing troubleshooting and support

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 15280

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com 

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115

Contact Person: Law, Yi Fang - Reg.No.R1113115 (yifang.law@gmprecruit.com)

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