Position Description

Field Service Engineer (regional travel role) - Global Printing MNC/South
Job Code 15447
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • Global Printing & Imaging Solution MNC
  • Regional travel to SEA region- 20%
  • Office location: South



  • Understand the new product, through attending trainings and learning from various internal sources.
  • Prepare the training material and information.
  • Organise and conduct training programs to engineers in the region.
  • Evaluate the engineer’s capabilities through regular tests
  • Prepare training calendar.
  • Window point for all the technical escalation from the region.
  • Simulate the problems and provide suitable solution.
  • Interact with Regional headquarters, Sales team and countries for any specific product rework and market recovery plan.
  • If there is any need, evaluate the new product to understand the specs and key features for proactive support. Hardware, Application.
  • Upload drivers and updates to the company website.
  • Update CS intranet and internal Technical sites for Service kits, product information for Regional engineers and Service partner sharing.
  • Maintain E learning system and conduct online training sessions.
  • Prepare regular and special reports for the assigned products.
  • Feedback to parts planning on the failure trend and abnormal cases to assist the parts stocking.
  • Visiting customer locations for evaluation of the situation and performing any escalated repairs.



  • Minimum Diploma/Degree in Engineering, Information Technology, Computer Studies or Equivalent
  • At least 3 years of field service experience in printing solution industry preferably with copier product range
  • Comfortable with client facing and product training exposure
  • Strong interpersonal, communication & presentation skills
  • I ndependent, highly motivated, pro-active and result oriented
  • Willing to travel SEA region around 20%



To apply, please visit to www.gmprecruit.com and search for Job Reference:15447

To find out more about this opportunity, please contact Alexandra Calingo at: alexandra@gmprecruit.com

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051  | EA Personnel: Alexandra Calingo | Registration No: R1101491

Contact Person: Sy Calingo, Alexandra - Reg No:R1101491 (alexandra@gmprecruit.com)

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