Leads the Service team to provide effective and timely services as requested by customers.
Adjusts and/or manages all existing scheduled production and job assignments.
Acts as a resource for employee questions and/or work instruction.
Assists with shop quotes.
Provides direction on ESH issues and housekeeping and maintain shop supplies and toolings.
Obtains cost reductions through process improvements.
Provides/delegates training and assist in problem solving.
Keeps employees advised of any changes in policy/work practices as such changes arise.
Be a leader of any changes as business evolves and assist with implementation as necessary for process improvements.
Constantly try to improve the company’s performance towards higher customer service standards and improve financial performance.
Maintains employee focus on quality programs.
Keeps employees advised of changes in work practices.
Reviews or alters any evaluation or job function for completeness or content based on customer service standards or desires and report any unusual circumstances.
Provides time guidelines for specific jobs/functions and review these guidelines with employees as required.
Collects, documents, and provides feedback to employees on the quality of their workmanship and authorize any rework as deemed necessary to achieve zero defects.
Provides guidance and feedback to employees on day to day job engagement activities or responsibilities to ensure employees maintain focus on productive business tasks.
Ensures quality by completing all final inspections and repair reports.
Other duties as assigned.
Degree / Diploma in Mechanical / Instrumentation / Mechatronics Engineering or equivalent with at least 5 years of related experience in process & control or instrumentation service industry with at least 3 years of experience in a supervisory role.
Good people management skills with excellent communication and interpersonal skills at all levels.
Good knowledge on control valves, control and instrumentation.
Result-oriented with strong leadership, organizational and planning skills.
Decisive, drive and ability to deliver effective, innovative solutions.
Possess a Class 3 driving license
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Tan Wai Peng | Registration No: R1104671