Position Description

IT Service Executive (IT Operations / ITIL)
Job Code 15625
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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> IT Operations, Service Delivery or Service Management

> Salary up to S$4000 with good remuneration package

> Permanent job, working location: Centre, Singapore

 

Responsibilities:

  • Manage the service delivery of shared services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
  • Provide assistance in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
  • Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates.
  • Manage of IT operational risk and issues, system performance and availability.
  • Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
  • Assist in managing operating expenses of IT resource and service-related expenses.
  • Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
  • Maintain the operation certification standard and involve all IT audits and assessments.
  • Assist in Business Continuity and IT Disaster Recovery activities and planning

Qualifications:

  • Degree in Computer Science, Information Technology or equivalent
  • At least 3 years’ experience in IT operations, service delivery or service management
  • Strong understanding of data centre and system operations standards, with ITIL certification
  • Resourceful, excellent analytical and problem-solving skills
  • Good communication and presentation skills

 

To apply, please visit www.gmprecruit.com and search for Job Reference: 15625

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com 

We regret that only shortlisted candidates will be notified.

 

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   EA Personnel: Law Yi Fang   |   Registration No: R1113115

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